Mangesh Chidrewal
Pune,Maharashtra
Summary
FOCUS: Poised to take up an Executive Leadership Role, motivated to create a lasting impression and drive exponential corporate growth through a combination of strategic thinking and financial acumen.
Overview
16
16
years of professional experience
Work History
Senior Manager - Centralized Operations
Grihum Housing Finance Limited
06.2023 - Current
- Company Overview: An Indian Non-Banking Financial Company (NBFC) that is engaged in Housing Loan (HL) & Loan Against Properties (LAP) financing.
- Currently leading a high performing team of 60 Team Members at Pune Head Office with following responsibilities:
- Team Management in Centralized Operations and Post Disbursal Activities: Effectively led a team of 60 members, overseeing their responsibilities in Centralized Operations and Post Disbursal activities, focusing on Housing Loans and Loan against property products.
- Centralized Disbursement Team Leadership: Spearheaded the Centralized Disbursement Team, where I managed various tasks including meticulous document scanning based on predefined checklists, authorizing disbursements in the system, and conducting rigorous KYC audits.
- Proficient Back-end Customer Service Management: Expertly handled customer requests encompassing critical actions such as generating Statements of Account (SOA), Facility Closure Letters (FCL), Interest Certificates, loan rescheduling, partial payments, and seamless loan closures.
- Supervision of Record Management Unit: Demonstrated effective supervision of the Record Management Unit, encompassing the meticulous storage of Credit Sanction/Reject Case files, Property Documents, timely dispatch of Financial Planning Consultations (FPC) & Welcome Kits to customers, centralizing document scanning, and maintaining a comprehensive database for audits and quality control.
- Thorough Oversight of Banking Operations: Provided meticulous oversight of Banking Operations, involving NACH activation/registration processes, EMI presentations, adept management of PDC/SPDC storage, disbursal payment activities, and daily reconciliation of fund flows.
- Management of Channel Management & Incentive Operations: Directed and managed all aspects of Channel Management & Incentives, which included the creation of DSA/Connector codes, agreement signings, monthly payout administration, and meticulous calculations of Sales/Credit/Collections Incentives on a monthly, quarterly, and yearly basis.
- Effective Vendor Management Responsibilities: Efficiently managed various vendor-related tasks, including the creation of vendor codes, meticulous vendor empanelment, and timely processing of monthly vendor payouts.
- Ensuring Operations Control & Audit Quality: Demonstrated a commitment to maintaining rigorous operations control and audit quality standards. This involved ensuring monthly/yearly Key Risk Indicator (KRI) compliance, monitoring adherence to processes and policies, making necessary amendments, and managing regulatory and Bureau reporting. Additionally, I coordinated various audit types, including Internal, Concurrent, NHB, and Compliance audits.
- Meticulous Stamp Paper Reconciliation: Conducted weekly and monthly stamp paper reconciliation by meticulously cross-referencing physical stamp paper data with disbursal records.
- An Indian Non-Banking Financial Company (NBFC) that is engaged in Housing Loan (HL) & Loan Against Properties (LAP) financing.
- Comprehensive User Acceptance and Functionality Testing: Conducted thorough User Acceptance Testing, Functionality Testing, and End-to-End Testing on both applications to ensure their seamless performance.
- Expertise in Business Operations Evaluation and Documentation: Offered valuable subject expertise in evaluating business operations and processes. I diligently created Business Requirement Documents (BRDs), System Requirement Specifications (SRS), and comprehensive flowcharts for all functions and departmental workflows.
- Enhancing Digital Channel Efficiency: Demonstrated proficiency in defining, understanding, and enhancing key funnels and metrics related to conversion and cost of acquisition across various digital channels, including loan aggregators, fintech partners, branch teams, to optimize sourcing efficiency.
- Cost Perspective and Automation Budgeting: Conducted regular process reviews from a cost perspective, facilitating informed budgeting decisions for automation initiatives.
- Implementation of E-Agreements and E-NACH Management: Actively participated in the implementation of E-Agreements for loan disbursals based on digitally signed documents and E-NACH activation from customers. Maintained comprehensive E-Agreement completion data for daily disbursals and an E-NACH activation MIS for streamlined preparation of the final loan disbursal.
Regional Operation Manager
India Shelter Finance Corporation Limited
12.2022 - 06.2023
Senior Manager Operations
Mahindra Home Finance
10.2017 - 12.2022
Team Leader - Operations and Account
Magma Fincorp Ltd
09.2016 - 10.2017
Area Operations Manager
DHFL - Dewan Housing Finance Corporation Ltd
08.2014 - 09.2016
Area Operations Manager
Axis Bank Ltd
10.2012 - 08.2014
Operation Executive
Axis Bank Ltd
04.2009 - 07.2011
Education
Graduate - Commerce
Mumbai University
Skills
- Enhanced Operational Efficiency
- Channel Management Excellence
- Effective Leadership and Team Management
- Operations Leadership
Languages
English
Hindi
Marathi
Career Performance Highlights
- Comprehensive Operations Leadership, Proficiently oversaw a spectrum of Operations, spanning Centralized Disbursement, Backend Customer Service, Record Management, Banking Operations, Incentives, Vendor Relations, Operations Control, and Quality Assurance.
- Effective Leadership and Team Management, Orchestrated and optimized a team of 45 members engaged in Centralized Operations and Post Disbursal activities for Housing Loans and Loan against Property products, resulting in a 20% increase in operational efficiency and a 25% reduction in error rates.
- Digital Lending Process Implementation, Spearheaded and successfully implemented digital lending processes, resulting in a remarkable improvement in operational efficiency. Increased loan application completion rates by 30%, boosting overall business performance and revenue.
- Channel Management Excellence, Orchestrated the creation and proficient management of DSA/Connector codes, yielding an impressive 20% surge in active connectors.
- Operational Efficiency, Decreased the average loan processing time from 5 days to 3 days. Ensured EMI presentations are 100% accurate and on time. Maintained a document verification accuracy rate of 98%.
Summary
14, Banking and Financial Services, Assistant Vice President, Poised to take up an Executive Leadership Role, motivated to create a lasting impression and drive exponential corporate growth through a combination of strategic thinking and financial acumen.
Timeline
Senior Manager - Centralized Operations
Grihum Housing Finance Limited
06.2023 - Current
Regional Operation Manager
India Shelter Finance Corporation Limited
12.2022 - 06.2023
Senior Manager Operations
Mahindra Home Finance
10.2017 - 12.2022
Team Leader - Operations and Account
Magma Fincorp Ltd
09.2016 - 10.2017
Area Operations Manager
DHFL - Dewan Housing Finance Corporation Ltd
08.2014 - 09.2016
Area Operations Manager
Axis Bank Ltd
10.2012 - 08.2014
Operation Executive
Axis Bank Ltd
04.2009 - 07.2011
Graduate - Commerce
Mumbai University
Similar Profiles
PRABAKARAN MPRABAKARAN M
Regional Credit Manager at Grihum Housing Finance LtdRegional Credit Manager at Grihum Housing Finance Ltd
Ved JoshiVed Joshi
Facility Manager at Grihum Housing Finance LtdFacility Manager at Grihum Housing Finance Ltd
Vishnu KaleVishnu Kale
Management Trainee at Grihum Housing Finance (Formerly Poonawalla )Management Trainee at Grihum Housing Finance (Formerly Poonawalla )
JAGRATI REWADIKARJAGRATI REWADIKAR
Service Delivery Ops Analyst at AccentureService Delivery Ops Analyst at Accenture
Ishani BhattacharyaIshani Bhattacharya
Executive Assistant at BNY MELLONExecutive Assistant at BNY MELLON