Vedant Mishra
Ranchi
Summary
Technical Support Advisor with expertise in managing Exchange Online environments, ensuring optimal mail flow, security, and compliance. Proficient in PowerShell scripting for task automation and troubleshooting, resulting in improved operational efficiency. Experienced in resolving high-priority Microsoft 365 issues, minimizing client downtime through effective case management. Skilled in leading migration strategies from legacy systems to Microsoft 365, enhancing client satisfaction through seamless transitions.
Overview
2
2
years of professional experience
Work History
Sr. Advisor
Concentrix
Gurgaon
04.2023 - Current
- Managed and optimized Exchange Online environments, ensuring seamless communication and data protection.
- Utilized PowerShell to automate administrative tasks, improving efficiency and reducing resolution time.
- Served as primary contact for high-priority Microsoft 365 issues, resolving cases promptly to minimize downtime.
- Led migration strategies from G-suite and IMAP to Microsoft 365, ensuring smooth transitions with minimal disruptions.
- Communicated effectively with enterprise clients to diagnose complex Microsoft Office 365 issues and provide support.
- Collaborated across teams to share best practices and maintain technical documentation for internal use.
- Acted as final escalation point for Microsoft Office 365 subscription issues, specializing in Exchange Online security.
- Applied knowledge of Active Directory and AzureAD Connect to enhance service delivery and client outcomes.
Education
B.TECH - COMPUTER SCIENCE
SHARDA UNIVERSITY
Greater Noida01.2022
INTERMIDIATE -
Valley View School
Ramgarh01.2017
MATIRICULATION -
D.A.V PUBLIC SCHOOL
HEHAL, RANCHI01.2015
Skills
- Office 365 administration
- Identity management
- Security and compliance
- Data loss prevention
- eDiscovery and content search
- Auditing and reporting
- Advanced threat protection
- Role-based access control
- Email security and retention
- Exchange Online management
- OneDrive and SharePoint administration
- Email and data migration
Languages
Languages known: English, Hindi
Personal Details
- Sex : Male
- Date of Birth: 2000-02-03
- Father Name: Late UDAY KUMAR MISHRA
Extracurricular Activities
E-sports
Volleyball
Football
Timeline
Sr. Advisor
Concentrix
04.2023 - Current
B.TECH - COMPUTER SCIENCE
SHARDA UNIVERSITY
INTERMIDIATE -
Valley View School
MATIRICULATION -
D.A.V PUBLIC SCHOOL
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Francois Angela CagayanFrancois Angela Cagayan
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Russel LopezRussel Lopez
Social Media Analyst at ConcentrixSocial Media Analyst at Concentrix
FATAH GAUSFATAH GAUS
Sr. Service Engineer at Werfen (Instrumentation Laboratory India Private Limited)Sr. Service Engineer at Werfen (Instrumentation Laboratory India Private Limited)