Veena R
Bengaluru
Summary
Dynamic Senior Operations Associate with 5+ years of experience in operations professional, specialising in general ledger. Leveraged diverse background in claims handling and customer satisfaction to sharpen skills in team work, adaptability, and relationship building. Excel in communication, problem solving and adaptability. Seeking to return to accounts to drive efficiency and operational excellence.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Senior Operations Associate
WNS
Bangalore
05.2023 - 09.2025
- Negotiated favourable settlements for policyholders in contentious cases.
- Handle complaints associated with a claim.
- Investigating any potentially fraudulent claims.
- Handled sensitive client information, maintaining confidentiality at all times.
- Escalated critical claims or complex situations to supervisor for review.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Kept clients well-informed of claim updates and case.
Senior Customer Associate
First Source
Bangalore
11.2021 - 02.2023
- Assisted customers with inquiries and resolved issues promptly.
- Fostered strong relationships with customers through empathetic communication.
- Built and maintained customer rapport, using strong communication skills to engage in effective conversations.
- Mentored junior team members, fostering professional growth within the team.
- Trained new staff members, ensuring consistent quality of customer service delivery.
- Utilised comprehensive product knowledge for effective solution provision.
Education Facilitator
Vibgyor High
Bangalore
08.2016 - 09.2021
- Assisted in managing classroom behaviour for a safe learning environment.
- Maintained open communication with parents about their child's progress and behaviour.
- Stepped into lead teacher role occasionally as needed maintaining lesson continuity without disruption.
- Set up class room displays to increase visual engagement with key topics.
- Reported on students' progress, achievements and behaviour.
- Tutored students requiring extra support to increase target grade attainment.
- Maintained good knowledge of current topics to provide helpful, informative student guidance.
- Worked alongside teaching staff during parent-teacher meetings, providing relevant input when required.
Process associate
Capgemini
Bangalore
05.2014 - 11.2015
- Entering financial data and transactions into the ledger.
- Perfected year-end closing activities ensuring adherence to timelines.
- Preparation of balance sheet reconciliation.
- Preparation of intercompany reconciliation.
- Performed cost center reports.
- Performing BPC report.
- Preparation of desktop procedures for activities performed.
- Creation of customer master data and vendor master data.
Education
B.com - Commerce
Sacred Heart First Grade Degree College
Bangalore , India 06.2010 - 05.2013
Sacred Heart Girls High School
Bangalore , India Skills
- Team work
- Claims negotiation
- Time management
- Customer satisfaction
- Product knowledge
- Effective communication
- Complaint handling
- Problem solving
Timeline
Senior Operations Associate
WNS
05.2023 - 09.2025
Senior Customer Associate
First Source
11.2021 - 02.2023
Education Facilitator
Vibgyor High
08.2016 - 09.2021
Process associate
Capgemini
05.2014 - 11.2015
B.com - Commerce
Sacred Heart First Grade Degree College
06.2010 - 05.2013
Sacred Heart Girls High School