Nandini Mohanta

WNS Global Services - Stripe, Gurugram

Managing customer inquiries via email, particularly concerning the Stripe Application, which includes handling payouts, processing refunds, deleting accounts, and addressing account login issues, among others. Assisting customers in completing their verification requirements as necessary. Aiding customers in fulfilling their KYC obligations, or advising them on the necessary documentation based on their country's eligibility criteria.

Assisting customers on how to create invoices, subscriptions, and payment links via dashboard. Detecting, preventing, and managing fraud in real-
time.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Mentored junior associates, fostering skill development and improving team performance.

• Delivered high quality customer service and identified solutions to issues and challenges related to credit card and other information to provide appropriate solutions for customer needs and resolved issues with compassion and understanding.

• Communicate to customers so that the sales of the company can be increased and help them related to fashion and other queries over the call.
• Utilized CRM tools to track sales performance and customer interactions, leading to improved forecasting accuracy.