Summary
Overview
Work History
Education
Skills
Interests
Declaration
Timeline
Generic

Nandini Mohanta

Senior Associate Operations
New Delhi

Summary

Having 4 years of experience, Highly organised Back office executive, trained for chat and voice as well with experience in clerical support, adept at managing multiple projects, providing excellent customer service and streamlining projects for maximum efficiency.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Operations Associate

WNS Global Services
04.2026 - Current
  • Coordinated with Businesses using stripe and issues they are having and resolve them promptly
  • Enhanced self productivity by learning how business deals and how Stripe work as a Payment processor
  • Dealing is B2B and learning how B2B grows and how comprehensive we are dealing with intense situations
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Chat Executive

Concentrix Private Ltd
08.2022 - Current
  • Working as chat representative, Deliver high quality customer service and identify solutions to issues and challenges related to credit card and other information to ensure appropriate solutions for customer needs and resolve issue with compassion and understanding.

Senior Operations Associate

WNS Global Services Pvt Ltd
04.2024 - 2026

Voice Executive, Sales

07.2021 - 03.2022
  • Communicate to customers so that the sales of the company can be increased and helping them related to fashion and other queries over the call.

Voice Executive

Jindal Intellicom
04.2022 - 01.2022
  • Communicated with customer for daikan services to ensure great customer experience and resolved any issue and problems.
  • Supervised multiple colleagues, promoted company’s services. Implementing new policies for executives.

Education

Bachelor in Arts - undefined

Delhi university, Janki devi memorial college
New Delhi, India

Master in Arts - undefined

Delhi University school of open learning
New Delhi, India
01.2022

12Th (CBSE) - undefined

Govt. Sarvodaya Girls Sr. Sec. School
New Delhi, India
01.2016

10Th (CBSE) - undefined

Govt. Sarvodaya Girls Sr. Sec. School
New Delhi, India
01.2014

Skills

Communication

Management Skill

Problem Solving

Strategic planning

Time Management skill

Strong verbal and written communication Skill

Team work

Interests

Learning new languages, Travelling, Reading, Dancing

Declaration

I hereby declare that all the information given about is true and correct to the best of my knowledge. Nandini Mohanta

Timeline

Senior Operations Associate

WNS Global Services
04.2026 - Current

Senior Operations Associate

WNS Global Services Pvt Ltd
04.2024 - 2026

Chat Executive

Concentrix Private Ltd
08.2022 - Current

Voice Executive

Jindal Intellicom
04.2022 - 01.2022

Voice Executive, Sales

07.2021 - 03.2022

Bachelor in Arts - undefined

Delhi university, Janki devi memorial college

Master in Arts - undefined

Delhi University school of open learning

12Th (CBSE) - undefined

Govt. Sarvodaya Girls Sr. Sec. School

10Th (CBSE) - undefined

Govt. Sarvodaya Girls Sr. Sec. School
Nandini MohantaSenior Associate Operations