Veena Sethuraman
Chennai
Summary
Seasoned Project management professional looking for a position to utilize my skills and abilities in the IT Operations and Services field that offers professional growth while being resourceful, innovative, and flexible.
I am CSMcertified, PMP trained with overall 13+ years of IT Operations, Strategic Planning and Project Management related work experience .My experience includes overall Project Management(Agile, waterfall), use of Agile methodologies, Scrum framework , Kanban, stakeholder/steering committee management, risk analysis( SWOT, risk matrix, RCA), Process and Governance reporting, executive reporting ,Employee engagement, client Audits, KPI monitoring, Attrition, Compliance training management, quality management, budget management, Vendor management, asset & inventory management, documentation and process creation, revenue and gap analysis, resource management, escalation handling, SOW/Contract management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Divisional Manager , IT- Shared Services
Daimler India Commercial Vehicles
Chennai
09.2021 - Current
- Led Flashware, Vehicle Electronics and RPA operations team, ensuring on-time delivery of projects.
- Managed department capacity, capability, and risk using SWOT analysis, risk matrix, and RCA to plan and maintain business continuity.
- Oversaw budgeting, forecasting, process governance reporting, PR/PO/SOW creation, and contract management to support organizational objectives.
- Led strategic project planning initiatives and monitored progress and discussions.
- Tracked and monitored project progress by coordinating Steering Committee and stakeholder meetings, ensuring regular updates to executive management.
- Established new process creation and project documentation to enhance operational efficiency and quality compliance.
- Managed team effectively, leading employee engagement activities to foster inclusiveness and stress management.
- Leveraged tools including JIRA, ServiceNow, Confluence, Kanban, SharePoint, MS Office, and Teams to streamline daily tasks.
Team Lead (PCS)
Accenture Solutions Pvt. Limited
Chennai
04.2017 - 09.2021
- Managed project execution through Agile methodology, incorporating lean and six sigma principles.
- Worked closely with human resources to support employee management and organizational planning.
- Oversaw quality control to identify inconsistencies and malfunctions. Conducted successful client and company audits.
- Resource Management: Allocated/rotated resources effectively to ensure project completion within deadlines and budget.
- As Scrum Master, I managed conflict resolution within the scrum team to maintain a positive work environment.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Oversaw training and development programs to enhance team skills and knowledge.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Managed project governance, budgeting, and risk analysis to ensure successful project execution.
- Tools Used: SPDM, Remedy, Amazon Workspace, Excel, MS Access, MSPS.
Lead Consultant
ADP Solutions
Chennai
11.2015 - 03.2017
- Worked as a functional and lead consultant, managing requirement gathering, and accommodating change requests.
- Led project management activities – resource management, process and governance reporting, risk and issues management, client reports, and data audits.
- Tools Used: JIRA, UHRA, MS Document, Excel, PowerPoint, Access, Outlook, Connectors.
- Resolved complex client problems by analyzing available information and developing actionable solutions.
- Monitored ongoing progress of projects, ensuring all deliverables were met according to timeline deadlines.
- Created project plans to propose solutions to problems related to efficiency, costs, or profits.
Analyst, Project Management Office
HCL Technologies Limited
Chennai
09.2012 - 10.2015
- Led and managed project management activities: client audits, revenue analysis, attrition reports, risk and issues management (BCP planning), sourcing and planning, BGV check, KPI monitoring, training and compliance, monthly expense report, PIPs, invoicing, SOWs tracking and management, resource management, customer/vendor management, and adapting agile/waterfall methodology for end-to-end project delivery.
- Facilitated training sessions for new employees on company policies and procedures.
- Tools used: HCL value creation tool, MS PowerPoint, MS Excel, Outlook Mailbox, Remedy, PM Smart.
Support Engineer
CSS Corps Pvt. Ltd.
Chennai
09.2011 - 08.2012
- Provided technical and customer service support for issues with Vonage products.
- Conducted call quality checks of on-roll employees to ensure customer satisfaction and arrange necessary employee trainings.
- Managed billing and invoicing support for customers.
- Facilitated team training sessions for team members.
- Tools used: Interact, CCA, Speed Tester, MS Office Suite.
Education
B.Tech. - Information Technology
Vivekanandha College of Engineering for Women
Tirechengodu01.2011
Skills
- Project, program, and portfolio management
- Certified Scrum Master and PMP-trained
- Leadership, an excellent people manager
- Executive reporting and stakeholder communications
- Employee engagement and management
- Operations management
- Organizational development and strategic planning
- Cost control: budgeting, forecasting
- Compliance monitoring: user trainings and client/company audits
- Purchasing and procurement
- Business analysis
Accomplishments
- Best performer Award for Q2 2023
- Customer choice award for delivering the project smoothly on time in 2020.
Certification
- Scrum Master
- Lean Six Sigma (Yellow Belt)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Japanese
Beginner
A1
Timeline
Associate Divisional Manager , IT- Shared Services
Daimler India Commercial Vehicles
09.2021 - Current
Team Lead (PCS)
Accenture Solutions Pvt. Limited
04.2017 - 09.2021
Lead Consultant
ADP Solutions
11.2015 - 03.2017
Analyst, Project Management Office
HCL Technologies Limited
09.2012 - 10.2015
Support Engineer
CSS Corps Pvt. Ltd.
09.2011 - 08.2012
- Scrum Master
- Lean Six Sigma (Yellow Belt)
B.Tech. - Information Technology
Vivekanandha College of Engineering for Women
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