Veenita
Delhi
Summary
Detail-oriented Assistant Manager with a proven track record in leadership roles. Establishes clear guidelines and enforces consistent policies to enhance staff satisfaction and drive achievement of key objectives. Demonstrates strong relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kotak Mahindra Bank
Noida
06.2023 - Current
- Supported the implementation of banking policies and compliance regulations effectively.
- Facilitated communication between departments to improve workflow efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Operations Executive
All Sec Technology
Noida
05.2022 - 12.2022
- Coordinated daily operations to ensure smooth workflow across departments.
- Managed inventory levels and ordered supplies as needed for projects.
- Assisted in developing operational policies to improve efficiency and consistency.
- Monitored performance data to identify areas for process improvement.
- Created and updated operational documents and database records.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts -
PGDAV College, Delhi University
Delhi05-2022
Skills
- Regulatory compliance
- Customer service
- Inventory management
- Financial analysis
- Operational strategy
- Performance monitoring
- Problem solving
- Time management
- Data reporting
- Team collaboration
Affiliations
• Volunteer Member, Helping Hands NGO – Conducted food drives and awareness campaigns
• Attendee, Kotak Mahindra Bank Customer Service Workshop – Focused on service excellence
• Certificate Course: "Excel for Banking Professionals" – Udemy, 2023
• Member, Student Union Committee – Led student support activities during exams
Satark Society Member – PGDAV College (2021–2022)
Participated in student-led awareness programs, street plays, and social issue discussions.
Accomplishments
Awards & Honors
• Best Student Coordinator – PGDAV College Annual Fest
PGDAV College – March 2022
Organized a team of 30+ volunteers for a multi-day college event, ensuring smooth logistics and coordination.
• Excellence in Communication Award – Satark Society
PGDAV College – December 2021
Recognized for leading street plays and awareness events on social and political issues.
• Certificate of Merit – Academic Performance
University of Delhi – 2021
Awarded for maintaining above-average grades and active participation in class discussions.
• Volunteer Excellence Award – Helping Hands NGO
Delhi – June 2022
Honored for impactful contributions in food distribution drives and community outreach.
Certification
• Digital Banking & Financial Literacy
RBI Online Module – March 2024
Completed certified training on digital transactions, UPI, fraud prevention, and financial awareness.
• Effective Communication Skills
Coursera – July 2022
Focused on verbal/non-verbal communication, email writing, and client interaction.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Assistant Manager
Kotak Mahindra Bank
06.2023 - Current
Operations Executive
All Sec Technology
05.2022 - 12.2022
Bachelor of Arts -
PGDAV College, Delhi University
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