VEERAMANIKANDAN SAILAPPAN
TIRUNELVELI
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
24
24
years of professional experience
Work History
Team Leader
SAMSUNG SERVICE CENTER
TIRUNELVELI
08.2021 - Current
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality and conformance.
SENIOR DIGITAL REPAIR SPECIALIST
RELIANCE JIO INFOCOMM LTD
TIRUNELVELI
11.2015 - 07.2021
- Collaborated on repairs to complete and finish work orders on schedule.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Support the sales team to sell out, support all dealer POS-related queries.
- Handling modems, set-top box, and fiber team-related devices.
- Support all team members to achieve their KPI and share ideas to increase area performance
Service Engineer
SAMSUNG SERVICE CENTER
TIRUNELVELI
06.2011 - 01.2015
- Handled customer mobile phones
- Support team member and guide to achieve service center KPI
- Participate India level exam and win SENIOR CERTICATE
- Manage customer escalation and make customer happy
Service Engineer
SAMSUNG SERVICE CENTER
TIRUNELVELI
02.2009 - 05.2011
- Handling customer mobile phone and queries
- Handling my inventory management own and settle defective material periodically
- Handling customer Tv in service center
Service Engineer
NATIONAL PANASONIC
TIRUNELVELI
10.2003 - 08.2006
- Handling customer Television
- Handling demo calls of the products of washing machine, Micro oven, Audio System, Home Theater
Service Engineer
Sansui service cencter
TIRUNELVELI
04.2002 - 09.2003
- Handling customer television
- Support to send report on monthly basis and send defective parts to the branch office
Act Apprentice
Tuticorin Alkali chemicals and fertilizers
Tuticorin
11.2000 - 10.2001
- Undertaken training in maintenance of pumps,compressors,conveyors,boilers,elevators,ball-mills,vacuum filters,centrifuges in TAC PLANTS
Education
MAINTENANCE MECHAMIC CHEMICAL PLANT - Mechanics And Repairers
INDUSTRAIL TRAINING INSTITUE
TUTICORN07-1998
High School Diploma -
SCHAFFTER HIGHER SEC SCHOOL
TIRUNELVELI03-1996
Skills
- Leadership
- Technical Support
- Evaluating Employee Work
- Documentation And Reporting
- Work Planning
- Team Supervision
Accomplishments
- WON NATIONAL TOPPER AWARD IN JIO INFOCOMM LTD
- WON SOCIAL MEDIA TESTIMONIAL CONTEST IN JIO
- BEST TEAM COORDINATOR AWARD IN JIO
Languages
Tamil
First Language
English
Beginner
A1
Timeline
Team Leader
SAMSUNG SERVICE CENTER
08.2021 - Current
SENIOR DIGITAL REPAIR SPECIALIST
RELIANCE JIO INFOCOMM LTD
11.2015 - 07.2021
Service Engineer
SAMSUNG SERVICE CENTER
06.2011 - 01.2015
Service Engineer
SAMSUNG SERVICE CENTER
02.2009 - 05.2011
Service Engineer
NATIONAL PANASONIC
10.2003 - 08.2006
Service Engineer
Sansui service cencter
04.2002 - 09.2003
Act Apprentice
Tuticorin Alkali chemicals and fertilizers
11.2000 - 10.2001
MAINTENANCE MECHAMIC CHEMICAL PLANT - Mechanics And Repairers
INDUSTRAIL TRAINING INSTITUE
High School Diploma -
SCHAFFTER HIGHER SEC SCHOOL
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