Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Timeline
Generic
Veeraraghavan V

Veeraraghavan V

solutions engineer
Sholinghur

Summary

Experienced Solutions Engineer specializing in Freshservice ITSM. Skilled at creating streamlined and integrated solutions to optimize service delivery. Possesses a strong command of REST APIs, HTML, and CSS for seamless integrations and customized UI enhancements. Recognized for consistently delivering impactful solutions that prioritize client needs and align with overall business objectives.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Solutions Engineer

Freshworks
Chennai
1 2022 - Current
  • Company Overview: SaaS industry company providing IT service management solutions
  • Delivered technical product demonstrations to businesses in MEA and India region, thereby driving new business and expansion through strong collaboration with Sales teams
  • Guided Customers in defining their service desk requirements to achieve their ITSM vision and implement ITIL- aligned best practices by leveraging the product
  • Remedied technical workflows for customers through creative demos, technical and operational strategies
  • Awarded for Q4 performances in 2022
  • Documented portal customization codes for diverse customer requirements, leading people across organization to replicate and provide solutions to customers
  • Successfully closed significant deals and surpassed the annual target for 2022 well ahead of schedule

DATA ENGINEER INTERN

AVASOFT
Chennai
03.2021 - 09.2021
  • Over six months, acquired knowledge and gained hands-on experience with various tools like POWER BI, ORACLE, SSIS, SSMS, HTML, CSS, and AZURE SYNAPSE
  • Eventually, worked on project for production support involving handling production database and defining or altering tables involved in business
  • This project required direct collaboration with offshore client, resulting in positive work experience

Education

B.Tech - Bioinformatics

SASTRA UNIVERSITY
Thanjavur
01.2017 - 04.2021

Skills

Communicati on & presentation skills

Cross functional collaboration

Value selling

Persuasive Customer Support

Troubleshooting and resolution

Solution Recommend actions

HTML, CSS, REST APIs, IAM

Disclaimer

I hereby declare that the above information and particulars are true to the best of my knowledge. I would truly prove myself and would sincerely serve my best for the growth of the organization.

Timeline

DATA ENGINEER INTERN

AVASOFT
03.2021 - 09.2021

B.Tech - Bioinformatics

SASTRA UNIVERSITY
01.2017 - 04.2021

Solutions Engineer

Freshworks
1 2022 - Current
Veeraraghavan Vsolutions engineer