Venkatakrishnan M
Chennai
Summary
Dynamic Vice President with extensive experience at Citicorp Services India, specializing in end-to-end operations management and vendor governance. Successfully led initiatives resulting in an 80% reduction in operational losses. Expertise in stakeholder engagement and regulatory reporting complements a strong focus on operational excellence and client relationship enhancement through strategic oversight and team leadership.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President
Citicorp Services India Pvt Limited
Chennai
01.2023 - 02.2025
- Current Role – Global Card Operations - Commercial Cards & Vendor Governance
- Handling Corporate Card holder onboarding, KYC, KYC Remediation, Card holder Maintenance, Direct Debits and Regulatory reporting for APAC, EMEA and LATAM markets.
- Managing “On the Ground” Day to Day Operations of Hexaware for Commercial Card business which includes Card holder Onboarding, KYC, Recon, Settlements, Payments, Funds Transfer, Rebates, Regulatory Reporting, ISA, Customer maintenance.
- Spearheaded operations and closely worked with key stake holders in implementing e-KYC for India and Singapore market.
- Responsible for carrying out Vendor Governance for Hexaware and developed a robust Governance framework covering various aspects for Errors, EFMA, COB, EUC, MCA, Change Request, Staff Mix/Attrition, Entitlement Review, Training/On-boarding, Service Changes, Policy Changes and Process Manuals.
- Handled Sanction screening across APAC, EMEA and LATAM and L1 Dispositioning.
- Handled end to end KYC remediation for ASIA as a part of Corrective Action Plan and ensured the same was successfully completed.
- Engaged with Technology/Product partners and was instrumental in converting manual onboarding(NSTP) to STP in ASIA markets.
- Ensuring Regulatory reportings for APAC, Middle East markets are prepared and submitted on time with 100% accuracy.
- Identified data anomalies and assisted business with root cause analysis to minimize errors thus ensuring reduction in TAT and better Client experience in Onboarding.
- Remediated and Eliminated “High Risk EUC’s” by partnering with Technology, thus ensuring elimination of Risk.
- Was successful in achieving 5 FTE save to business by identifying redundant activities and through Right placement.
- Hands on Experience in working with Multiple Product managers and key stake holders.
- Single point of contact for Card holder onboarding and Customer maintenance.
- Responsible for review of Capacity plan, Staffing, Contingency Planning and BCP.
- Responsible for Transformation program and to deliver all initiatives as per BOW.
- Responsible for identifying Risks in the processes and to ensure those are mitigated with right controls.
- Managing the MCA/RCSA for Core Operations and responsible for submitting the results in CR&C.
- Managed Change Management with respect to process, Regulation and ensure that the same is diligently incorporated and followed by respective teams.
- Managed Internal and External Audits.
- Worked on “Damselfly” Project for APAC countries/markets and ensured successful migration of the same.
- Monitoring and Review of Supplier performance through Governance calls and various forums.
Vice President
Citibank
Chennai
06.2015 - 12.2022
- Operations Manager/Vendor Governance Manager – UKC & IPB Banking Operations
- Managed “On the Ground” the Day to Day Operations of TCS for Citibank UKC/IPB business which includes Account opening, Maintenance, Wealth management, Payments, Recon, Settlement and Quality Assurance.
- Managed the operational lifecycle of mutual funds, equities including trade processing, settlement and reconciliation.
- Handled the MCA for Core Operations and responsible for submitting the results in CR&C.
- Instrumental in standardizing the TCS COB across all SOW’s including KPI’s.
- Represent operations in various forums/meetings(BRCC, AMLCO, BSS, Business Ops loss).
- Enabled standardization of activities across processes for blocking/unblocking thus creating a robust control and maintenance framework.
- Developed a robust EFMA process and implemented the same.
- Created a robust Change management framework to ensure that all material/non-material changes are captured and implemented.
- Responsible for carrying out Vendor Governance for TCS and developed a robust Governance framework covering various aspects for Errors, EFMA, COB, EUC, MCA, Change Request, Staff Mix/Attrition, Entitlement Review, Training/On-boarding, Service Changes, Policy Changes and Process Manuals.
- Worked on various migrations for Core operations(Treasury migration, Brexit) and ensured successful migration of the same.
- As a BAO, managed the Third Party Vendor TCS(Tier 1 relationship) across all stages of the lifecycle(carrying out TPISA Due Diligence, Exit Strategy, Supplier Performance Monitoring, Policy Compliance).
- Instrumental in setting up split processing(work transfer strategy) for TCS UKC/IPB business to mitigate the risk.
- Active participation in Governance calls to monitor Third Party performance across all parameters.
- Instrumental in consolidation of Account Maintenance process from Chennai to Kolkata.
Associate General Manager
Commercial Bank of Qatar
03.2012 - 06.2015
- Delivery Manager – Commercial Bank of Qatar
- Managed the Liability Banking operations for Commercial Bank of Qatar.
- Streamlined the Funds Transfer Unit & Funds Transfer Investigation process post taking over the unit.
- Instrumental in travelling to Qatar for an IT-BPO synergy project in Funds transfer thus translating to 8 FTE save.
- Reduced Errors and Operational Losses by 80%.
- Successfully completed joint PRR audit with NIL findings.
- Key person in identifying the potential risk in the process.
- Awarded Best project/program manager for the year 2014.
- Awarded Best Risk Mitigator for identifying various risks and mitigated with compensatory controls.
Sr.Manager
Egg Bank UK
02.2007 - 03.2012
- Successfully transitioned and migrated the process from UK to India which included recruitment/resourcing, On the Job Training, System set up, SOW/SLA documentation, process manual creation, KPI & Metrics dashboard, BCP and Risk Acceptance sign off.
- Managed 9 sub-units with close to 100 skilled FTEs in varied areas ranging from Quality Assurance, Payments, Maintenance, Reconciliation, Funds Transfer, Settlements and Collections of UK - Egg Bank Transaction Services for Loans, Cards, Savings and Mortgages.
- Successfully implemented Service Level Agreements with clients.
- Responsible for handling Internal and External Audits.
- Productivity-Capacity Based Turn around Time (TAT) through Time motion studies & Capacity Planning and Accuracy Base-Lining.
- Process Excellence Initiatives - Reengineering & WFM projects for streamlining operations and removing redundancy.
- Ensuring CTQ Delivery consistently & Business Continuity.
Deputy Manager
Citibank
12.2003 - 01.2007
- Loan Originations & Credit Verification.
- Credit verification for Citibank Auto Loans for Karnataka, Kerala, Tamil Nadu and Andhra Pradesh.
- Responsible for vendor management: Key metrics review, ongoing vendor management and vendor relationship.
- Ensure control enhancements and process improvements for the business through periodic review of risks and controls in the process to assess the residual Risk.
- Negative screening and Credit Bureau verifications.
- Pivotal in implementing imaging in Coimbatore and Hyderabad.
- Co-ordination with branches, vendor and collections teams across India.
- Pivotal in sanctioning and disbursal of auto loans – authorized POA holder of Citibank NA for loans upto 10Lacs.
Executive
Sprism Securities (P) Ltd.
Chennai
06.2003 - 12.2003
- Handled various activities including developing client relationship, coordinating with institutional & HNI Clients.
Unit Manager
ICICI Prudential Life Insurance Company Ltd.
Chennai
12.2002 - 03.2003
- Handled recruitment, imparting training of advisors and responsible for logins through advisors.
Branch Manager
DTDC Ltd.
Trichy
05.2000 - 12.2002
- Handled all the major clients in the assigned territory with a team of Executives, Service Associates.
- Overseeing the functioning of entire Branch which includes Operations, Marketing, Networks, Customer Service & Accounts, and was responsible for P&L of the branch.
Education
PGDBM - Marketing and HR
School of Communication And Management Studies
Cochin05-2000
B.Sc. - Computer Science
National College
Trichy01.1997
Skills
- End to End Operations Management
- Six Sigma Certified
- Operational Risk Management
- Handling large-complex teams
- Vendor governance
- Project management
- Stakeholder engagement
- Regulatory reporting
- Operational excellence
- Client relationship management
- Multitasking capacity
Certification
Six Sigma Green Belt, QAI India
Timeline
Vice President
Citicorp Services India Pvt Limited
01.2023 - 02.2025
Vice President
Citibank
06.2015 - 12.2022
Associate General Manager
Commercial Bank of Qatar
03.2012 - 06.2015
Sr.Manager
Egg Bank UK
02.2007 - 03.2012
Deputy Manager
Citibank
12.2003 - 01.2007
Executive
Sprism Securities (P) Ltd.
06.2003 - 12.2003
Unit Manager
ICICI Prudential Life Insurance Company Ltd.
12.2002 - 03.2003
Branch Manager
DTDC Ltd.
05.2000 - 12.2002
PGDBM - Marketing and HR
School of Communication And Management Studies
B.Sc. - Computer Science
National College
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