Summary
Overview
Work History
Education
Skills
Certification
Azure Fundamentals Az 900
Timeline
Hi, I’m

Venkataramana Nakka

Desktop Support Engineer
Hyderabad
Venkataramana Nakka

Summary

Technical Support Specialist with +5 years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions. HDI Certified Technical Support Professional. Results-oriented Desktop Support Engineer with 6 years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

9
years of professional experience
1
Certification
3
Languages

Work History

Cloudangles
hyderabad

Desktop Support Engineer
11.2022 - Current

Job overview

  • Configured hardware, devices, and software to set up work stations for employees.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Ownex Software Solutions Private Limited
visakhapatnam

Chief Executive Officer
06.2016 - 11.2018

Job overview

  • Flat no 303 BLock 2, Visakhi Skyline Apartments
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Singtel
Sinapore

Technical Support Specialist
11.2013 - 10.2015

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

Jawaharlal Nehru Technological University, Pte. Ltd

Master's of Computers Applications

University Overview

Employment History Nvr Solutions Pte. Ltd Technical Support Specialist Deliver exemplary technical support to +10 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals Perform ~15 emergency recovery, maintenance, and repair weekly on short notice, maintaining +95% customer satisfaction rate for over 3 consecutive years Forge productive relationships with remote clientele by supplying swift telephone and online support to +30 daily calls, messages, and emails Trained 7 junior Technical support agents in diagnostic programs, troubleshooting techniques, and maintenance protocols Sing Tel, Specialist Provided +500 customer base with high level of hardware, software, and networking assistance while responding to ~10 technical support requests daily Generated repeat and referral business through superb customer service, friendly attitude, and superior troubleshooting, increasing average monthly sales Recognized as top-performing technical support team member, winning “Employee of the Month” 7 times over 2 years Ownex Software Solutions Private Limited, Pradesh Managing director Started my own startup. Tried with many clients but no executions. Hobbies & Interests Remote Technical Support Solutions Information Technology News

Internet Security. Web security & Email security Network Security.

University Overview

Skills

Professional Skillsundefined

Certification

Azure Fundamentals AZ 900

Azure Fundamentals Az 900

Azure Fundamentals Az 900

Candidates for this exam should have foundational knowledge of cloud services and how those services are provided with Microsoft Azure. The exam is intended for candidates who are just beginning to work with cloud-based solutions and services or are new to Azure.

Azure Fundamentals exam is an opportunity to prove knowledge of cloud concepts, Azure services, Azure workloads, security and privacy in Azure, as well as Azure pricing and support. Candidates should be familiar with the general technology concepts, including concepts of networking, storage, compute, application support, and application development.

Azure Fundamentals can be used to prepare for other Azure role-based or specialty certifications, but it is not a prerequisite for any of them.

Timeline

Azure Fundamentals AZ 900

01-2023
Desktop Support Engineer
Cloudangles
11.2022 - Current
Chief Executive Officer
Ownex Software Solutions Private Limited
06.2016 - 11.2018
Technical Support Specialist
Singtel
11.2013 - 10.2015
Jawaharlal Nehru Technological University, Pte. Ltd
Master's of Computers Applications
Internet Security. Web security & Email security Network Security.

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Venkataramana NakkaDesktop Support Engineer