Venkata Ramanjaneya Reddy Naru
ServiceNow Developer & Admin
Hyderabad
Summary
Working as a ServiceNow Consultant and have a total of 4.9 years of experience in the IT industry, 3 years' experience in ServiceNow ITSM, 1 year of experience in vendor risk management, 2.5 years of experience in ServiceNow Developer, and worked as a ServiceNow Administrator.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
ServiceNow Consultant
Jeevan Technologies India Pvt Ltd
9 2023 - Current
- Worked on Agile Methodology to deploy changes to Production.
- Using service now instance to capture stories and moving stories to different stages like QA,UAT and Production
- Worked as per Project requirement and we used to have Scrum calls, DSC, and Sprints .
- Communicating with client, giving demo to clients about requirement and providing support to clients.
- Currently working on vendor Risk Management.
- Created Assessment Templates and Questionnaires and Document template to vendor.
- Worked on PoC for Vendor Privacy Assessment. Which is Exact replica of Vendor Risk Management.
- Worked on Vendor Privacy Assessment creation for Vendor and Replicated VCRA process without impacting VCRA.
- Worked on Creating Update set and moving update set from one instance another instance by using Update Source and Retrieve Update Sets. Worked on Creating Email Notifications and Email Scripts. worked on Creating Events .
- Worked on Acls, Providing Table level and Filed level acls.
ServiceNow Consultant
Punch IT Technologies
08.2023 - 09.2023
- Worked on Business Rules, Client Scripts, UI Policies and UI Actions.
- Worked Data policies and Responsible in building Catalogs, Catalog categories and Record producers .
- Worked on Creating Update set and moving update set from one instance another instance by using Update Source and Retrieve Update Sets.
- Building new Service Catalog and various type of catalog items and variables .
- Creating and maintaining workflows and Worked on Notification
ServiceNow Consultan
Ernst & Young LLP
07.2022 - 07.2023
- Worked on cloning and Upgrade of service now instance.
- Worked on Creating Update set and moving update set from one instance another instance by using Update Source and Retrieve Update Sets.
- Communicating with client, giving demo to clients about requirement Communicating with client, giving demo to clients about requirement.
- Worked on Creating Business Rules and Client Scripts.
- Building new Service Catalog and various type of catalog items and variables.
- Worked on Dictionary overrides and Transform maps Handling Incidents and Tasks.
- Worked on Rest Integration Table Api's.
- Worked on Item designer to create catalog items in service now.
- Worked on Notification Email Scripts.
ServiceNow Consultant
ObjectWin Technologies Pvt Ltd
12.2021 - 07.2022
- Creating and maintaining workflows and Worked on Importing the data into service now through Import sets.
- Worked on Business Rules, Client Scripts, UI Policies .
- Worked on UI Actions and Data policies .
- Worked on Providing Table level and Field level security by Access Controls based on rules.
- Responsible in building Catalogs, Catalog categories and Record producers.
- Worked on Creating the Update set and moving the update set from one instance another instance.
- Worked on Email notification in service now.
Associate Consultant
Feature Focus Infotech Pvt Ltd
01.2021 - 12.2021
- Worked on Agile Methodology to deploy changes to Production
- Defined users, groups and roles and providing access controls.
- Build reports, Dashboards, and home pages Maintaining and Creating
- SLA Worked on Importing data into service now through Import sets.
- Preparing and scheduling reports for Client.
- Worked on configuring holidays in service now and Data policies.
- Worked on Business Rules and Client Script Worked on Service Catalogs and worked on Record Producer.
- Worked on Notifications and Creating and Modifying workflows.
- Worked on Creating Update set and moving update set from one instance another instance
Business Operations Associate
Accenture Solution Pvt Ltd
06.2019 - 07.2020
- Worked Major part as Content Reviewer.
- Started learning Service now Platform .
- Worked on creating Groups and Providing Access to Users and adding roles to Groups.
- Worked on Creating Delegation .
Education
B Tech - Electronics And Communication Engineering
Prakasam Engineering College
Kandukur 08.2011 - 04.2020
Skills
IT Service Management
Certification
Completed Certified system Administrator
Timeline
ServiceNow Consultant
Punch IT Technologies
08.2023 - 09.2023
ServiceNow Consultan
Ernst & Young LLP
07.2022 - 07.2023
ServiceNow Consultant
ObjectWin Technologies Pvt Ltd
12.2021 - 07.2022
Associate Consultant
Feature Focus Infotech Pvt Ltd
01.2021 - 12.2021
Business Operations Associate
Accenture Solution Pvt Ltd
06.2019 - 07.2020
B Tech - Electronics And Communication Engineering
Prakasam Engineering College
08.2011 - 04.2020
ServiceNow Consultant
Jeevan Technologies India Pvt Ltd
9 2023 - Current
Completed Certified system Administrator
Completed EY Bronze and Silver Badges
Completed Micro certification – Welcome to Service Now
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