Venkatesh G. Swami
Goregaon (E)
Summary
My objective is to associate with an organization which progresses dynamically and gives me a chance to update my knowledge and enhance my skills and to be a part of the team that excels in work and contributes towards the growth of the organization.
Overview
9
9
years of professional experience
Work History
Host & Guest Resolution Specialist
Teleperformance
02.2024 - 06.2026
- As a Host & Guest Resolution Specialist, I serve as a neutral point of contact between hosts and guests to help resolve issues that arise during or after a stay. Analyzed issues related to additional cleaning requirements, property damage, missing items, house rule violations, and other reservation-related disputes.
- The role involves thoroughly reviewing all documentation and evidence submitted by both parties, including photographs, invoices, receipts, messages, reservation details, and supporting records. Using Airbnb policies and established guidelines, I conduct a detailed analysis of the information provided to assess the validity of claims and determine an appropriate resolution.
- Outlined key responsibilities:
- Managed disputes between hosts and guests, ensuring fair, objective, and professional resolution.
- Reviewing and analyzing evidence from both parties to establish facts and support decision-making.
- Evaluating claims related to damages, excessive cleaning, reimbursement requests, and other stay-related issues.
- Applying Airbnb policies consistently while considering the unique circumstances of each case.
- Communicated clearly and empathetically with hosts and guests, enhancing the resolution experience.
- Negotiated resolutions between hosts and guests to achieve agreement.
- Making fair and evidence-based decisions when a resolution cannot be reached independently.
- Maintaining accurate case documentation and ensuring compliance with company standards.
Lifestyle Concierge
Aspire Lifestyles India Private Ltd
02.2021 - 06.2024
- Processed personalized Lifestyle Concierge service covering family care, household management, and personal and professional lifestyle management.
- This service is only provided to HNI (High Net-worth Individual) customer.
- Customer who hold premium credit card, such as Infinia and Diners and also Regalia card holders.
Process Associate
Infinix health care services Pvt. Ltd
12.2017 - 11.2019
- Managed pharmacy billing process for Caremed Pharmacy, a US voice process with 70% voice and 30% backend tasks
- "Prior Authorisation" Approval and Denial medication process
- Verified patient documentation details for insurance operators to ensure accurate processing
- Handled prior authorization processes for medication approval and denial
Education
HSC -
Nirmala memorial foundation college of science and commerce
01-2014
SSC - undefined
St. Francis high school
01-2012
Skills
Basic computer hardware knowledge
Customer service
Team collaboration
Multitasking proficiency
Interests
Gymnasium, online games, Watching Anime Movies and Web series
Personal Details
Date of Birth : 10th August 1995 Email id: Venkatesh.swami.859@gmail.com Contact no: +91-9769653706 Address: Santosh Nagar Juli Aunty Compound, ACME Building, B-wing/806, Goregaon (E), Mumbai-400065. I hereby declare that; the above-mentioned information is true to the best of my knowledge and belief. (Venkatesh swami)
Timeline
Host & Guest Resolution Specialist
Teleperformance
02.2024 - 06.2026
Lifestyle Concierge
Aspire Lifestyles India Private Ltd
02.2021 - 06.2024
Process Associate
Infinix health care services Pvt. Ltd
12.2017 - 11.2019
SSC - undefined
St. Francis high school
HSC -
Nirmala memorial foundation college of science and commerce