Venkatesh M

Operation Handling - Spearheading the Corporate travel business, large implant travel accounts and coordinating with the credit recovery team and support functions for enhancing the overall performance and growth of the region.

• Project Management - Seamless co-ordination with internal team and corporate clients to ensure on time service execution.
• Successful in enhancing the annual topline business volume accross the vertical by 3 folds.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations by effective communication accross organisational and technical boundaries
• Assessed employee performance and developed improvement plans for achieving their career growth plans.
• Engaged employees in business processes with positive motivational techniques.
• Gathered and reviewed customer feedback to improve operation fulfilment.
• Customer Relationship Management - Maintained friendly and professional customer interactions and resolving escalated customer issues resulting boosted retention rates by 95%.

Decisive team leader with extensive experience in spearheading the sales force. CO-ordinating with the operating with the operation & accounts team for enhancing the branch performance. Also, took responsibility for handling the walk-in customers to the branch & service related work. Handled additional responsibilities effectively.

• Maintained the customer retention at almost 90% with a customer satisfaction level of 8 out of 10
• Service customers effectively and achieved repeat referrals
• Single handedly won the contract for a leisure reality show “Honeymoon Travels” in Surya TV & “Honeymoon Jodigal” in Sun TV - the leading South Indian Channels of Sun Network Ltd.,
• Accomplished the key marketing needs of the organisation such as being instrumental in developing the full fledged company website and other marketing campaigns
• Successfully escorted big corporate groups to international & Domestic destinations

Team Building- Decisive team leader with experience in recruiting and hiring sales team for commission based payout, developing talent & creating effective training programs on products, financial markets and objection handling for delivering the retail insurance business every month.

• Maintained activity ratio of the consultants at 70% consistently
• Closely tracked and consistently achieved the target month on month
• Motivated the team to increase business manifold as per the company’s expectations
• Services customers effectively and achieved repeat referrals

Responsible for business development. Led a team of designers and handled operations efficiently. Independently handled leading multinational customers

• Single handedly won the monthly newsletter assignment for the Indian High Commission, Singapore
• Handled large accounts like Citibank, Cholamandalam, Warangal Boolchand, Ceebros
• Coordinated with customers, vendors and print design team to create successful promotions
• Handled multiple print design assignments in parallel under immense time pressure
• Enhanced business with limited infrastructure and resources
• Was instrumental in increased sales
• Played a pivotal role in the expansion of the company

Decisive team leader with extensive experience in spearheading the sales force. CO-ordinating with the operating with the operation & accounts team for enhancing the branch performance. Also, took responsibility for handling the walk-in customers to the branch & service related work. Handled additional responsibilities effectively.

• Maintained the customer retention at almost 90% with a customer satisfaction level of 8 out of 10
• Service customers effectively and achieved repeat referrals
• Single handedly won the contract for a leisure reality show “Honeymoon Travels” in Surya TV & “Honeymoon Jodigal” in Sun TV - the leading South Indian Channels of Sun Network Ltd.,
• Accomplished the key marketing needs of the organisation such as being instrumental in developing the full fledged company website and other marketing campaigns
• Successfully escorted big corporate groups to international & Domestic destinations