NIKITA SWARNKAR
Travel & Tourism
Mumbai
Summary
Customer-oriented travel & toursim proffesional with 20 years of experience, proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager MICE, Contracting & Operations Western INDIA
Thomas Cook India Pvt Ltd
08.2015 - Current
- Spearheaded Contracting & Operations for Mumbai region MICE groups, negotiating favorable terms and agreements with vendors and suppliers
- Successfully executed MICE Groups within India & across globe year after year, by providing right product option, ensuring seamless Pre-Travel Service for corporates and exceeding end traveler expectations
- Demonstrated exceptional leadership qualities by swiftly transitioning into lead role within year in organization.
- Ensuring each team member executed their respective projects flawlessly & mentoring key members as future leaders
- Received “Roll of Honour” (Highest KYP Ranking) for year 2018 & 2023 performance from senior management for consistently meeting and exceeding performance targets
- From March 2020 till March 2022 led automation project aimed at realigning processes and enhancing system capabilities within MICE department
- Collaborated with cross-functional teams to identify pain points in the existing manual processes, redundant task, repetitive entries, approval process, and tracking of documents
- Coordinated with IT team to create business requirement Sheet & opting for apt solution to ensure seamless integration with existing systems and user friendly for travel requirements
- Developed a comprehensive SharePoint based product platform specific to MICE, to streamline product management, from initial query intake to final product execution
- Provided training and support to team members to facilitate a smooth transition to the automated processes and maximize productivity gains
- Established external Call Centre team for Pre travel Service & achieved significant improvements in operational efficiency, with a 22% less time in onboarding of guests and a 18% decrease in manual errors, resulting in substantial cost savings and enhanced client satisfaction.
Deputy Manager, Outbound MICE Contracting
Cox and Kings
10.2011 - 08.2015
- Working in close coordination with Branch for business development and letting team achieve their target
- Understanding corporate requirement for incentive travel & then Liaisoning with overseas destination management company, hotel and attractions to procure rates
- So that best of product is created to win business in favor of company and flawless execution for clients delight.
Astt. Manager – MICE
Travel Masters India Corporation
02.2011 - 09.2011
- Establishing TMIC -MICE brand, retaining old corporate & tapping new business opportunities
- Negotiating with suppliers to create a best tour proposal as per corporate requirement
- With thorough research & understanding creating niche product.
Guest Lecturer – Management Studies
Pt. Ravi Shankar University, Raipur & IIAS School of Mgmt. ERA System, Bhilai
06.2008 - 01.2011
- Marketing & Sales for Hospitality, Principles & practices of Management & Methods of Research & Analysis
- Fundamentals of Tourism, Tourism Product of India & Travel Agency Operation
Astt. Manager – Corporate Tours (Sales)
SOTC
09.2007 - 03.2008
- Brought big corporate accounts in short span like Asian Paints, Wipro, Venky’s Chicken etc
- Through extensive knowledge of destination was able to sell niche destination.
Service Head – Business Tours
ORBIT TOURS & TRADE FAIRS PVT. LTD
05.2004 - 01.2007
- Named “Best Service Staff” (All India) in year 2005, “Debutant of year 2004” based on professional achievements
- Promoted to position of Service Head in Oct 2005.
Education
Masters in Business Administration - Travel & Tourism
International Institute of Professional Studies, Devi Ahilya Vishwa Vidyalaya
Indore, Madhya Pradesh04.2004
Bachelor of Science - Mathematics And Computer Science
Sathya Sai College, Barkatullah University
Bhopal, Madhya Pradesh 04.2001 -
Skills
Customer Relations
Contract Negotiations
Strategic Planning
Customer Relations
Team Leadership
Career Accomplishments
- Managed various client relationship at sales & Servicing level, executed various Trade fair, MICE Groups across Globe ranging from 2300 guests movement to Group to niche group of HNI Client.
- Product Development, Analyzed pre & post tour feedbacks along with competitor’s data for future product development. (Year 2004, 05, 06 & 07) Participated in contract negotiations for strategic alliance with major Airlines & Hoteliers.
- Developed and Implemented various system & Process across various functions of Travel Domain
- Leadership Skills, Lead a team. Presented many product studies in annual sales & service conference. Motivated many colleagues to excel in their respective work field.
- Research Publication, Published & presented paper in National level Hospitality Journal of Bansaridas Chandiwala Institute, Delhi (2010 Vol) on “Educating for sustainable Tourism development”. Published paper in International Conference on Sustainable Tourism 2010 organized by Women Christian College, Chennai, on “Eco Ethno Tourism: Impacts, Potentials and Sustainability”., 2010
Professional Highlights
Dynamic & resulted-oriented with a blooming track record in the Hospitality industry Articulate & swaying in dealing with all levels of management, vendors, staff & a diverse clientele. Zeal & Zest for travel & tourism. Expertise in strategic planning, new business startup, market plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, and staff training, supervision and mentoring. Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Excellent leadership, management, oral/written communication, interpersonal, intuitive, and analysis skills. Thrive in both independent and collaborative work environments.
Personal Information
Date of Birth: 06/25/1981
Timeline
General Manager MICE, Contracting & Operations Western INDIA
Thomas Cook India Pvt Ltd
08.2015 - Current
Deputy Manager, Outbound MICE Contracting
Cox and Kings
10.2011 - 08.2015
Astt. Manager – MICE
Travel Masters India Corporation
02.2011 - 09.2011
Guest Lecturer – Management Studies
Pt. Ravi Shankar University, Raipur & IIAS School of Mgmt. ERA System, Bhilai
06.2008 - 01.2011
Astt. Manager – Corporate Tours (Sales)
SOTC
09.2007 - 03.2008
Service Head – Business Tours
ORBIT TOURS & TRADE FAIRS PVT. LTD
05.2004 - 01.2007
Bachelor of Science - Mathematics And Computer Science
Sathya Sai College, Barkatullah University
04.2001 -
Masters in Business Administration - Travel & Tourism
International Institute of Professional Studies, Devi Ahilya Vishwa Vidyalaya