Venkatesh N
Deputy Manager(ADM)
Bengaluru
Summary
Proven leader in asset and sales management, adept at driving significant business growth and performance improvements within Axis Bank. Leveraged cost analysis and staff development skills to exceed targets and enhance team efficiency. Demonstrated expertise in process development and customer satisfaction, achieving notable success in cross-functional team collaboration and risk management.
Overview
13
13
years of professional experience
Work History
Deputy Manager (Asset Desk Manager)
Axis Bank
08.2022 - Current
- Managing the YTD Business of 140 crore with the Team size of 10 members to manage RA and SBB business target
- Generate assets leads by attending queries and loans from walk in customers
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Handling RA products which include BL, PL, HL, LAP, GL, AL, CV, CE, EL and LAS,Working capital Loans
- Having Corporate visits and Market scooping for building a good rapo in order to drive bulk revenue.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Created reports and analyzed and interpreted data.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Analyzing KYC of the customer and providing excellent customer service and Cross verifying the KYC to understand profile of the customer
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
Team Leader, Sales Operations
Quess Corp(Vodafoneidea Ltd)
09.2021 - 08.2022
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Interacting with Small scale industries for Bulk sales
- Educating customers in digital applications for being user friendly
Senior Executive
Forte (Vodafone Idea Ltd)
02.2016 - 03.2020
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing the outbound activities and interacting with varies company touchpoints
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via day to day activities.
- Supporting the team to earn incentives by implying different strategies understanding their key strength
Executive, Sales Operations
Search Engine (Vodafoneidea Ltd)
08.2011 - 02.2016
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Ensuring timely update and maintain the firsttime right service to customers
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Managed cross-functional teams to achieve project goals on time and within budget.
Education
BBA -
GITAM University
Bengaluru, India 04.2001 -
Skills
Performance Improvements
Cost analysis and savings
Process and procedure development
Sales and Marketing
Staff Training and Development
Hobbies
Exploring Placing and long travelling
Cricket
Timeline
Deputy Manager (Asset Desk Manager)
Axis Bank
08.2022 - Current
Team Leader, Sales Operations
Quess Corp(Vodafoneidea Ltd)
09.2021 - 08.2022
Senior Executive
Forte (Vodafone Idea Ltd)
02.2016 - 03.2020
Executive, Sales Operations
Search Engine (Vodafoneidea Ltd)
08.2011 - 02.2016
BBA -
GITAM University
04.2001 -