Summary
Overview
Work History
Education
Skills
Timeline
Generic
Venkatramana Ambati

Venkatramana Ambati

Pune

Summary

Dynamic Cloud Transformation & Service Delivery Manager at Wipro Technologies, adept at enhancing IT service operations and achieving 99% uptime. Expert in ITIL processes and Agile methodologies, driving significant improvements in service efficiency and incident resolution. Proven leader in cross-functional collaboration, ensuring alignment between business objectives and technology solutions.

Overview

19
19
years of professional experience

Work History

Cloud Transformation & Service Delivery Manager

Wipro Technologies
Pune
01.2022 - 07.2025
  • Led Agile transformation initiatives across multiple departments, increasing delivery speed by 30%.
  • Managed IT service operations for over 500 users, ensuring 99% uptime and SLA compliance.
  • Oversaw incident and problem management processes, reducing recurring issues by 42%.
  • Implemented ITIL-based processes, improving service desk efficiency and ticket resolution time.
  • Conducted root cause analysis and coordinated change management for critical systems.
  • Facilitated sprint planning, retrospectives, and backlog grooming for 3 Agile teams.
  • Collaborated with vendors and internal stakeholders to streamline service delivery and reduce costs.

Infra Service Manager

Wipro Technologies
01.2018 - 06.2022
  • Managed IT service delivery within ITIL and ISO 20000 frameworks, ensuring compliance and operational efficiency.
  • Led cross-functional teams in Agile project management, utilizing Scrum and Kanban methodologies.
  • Coordinated stakeholder engagement and communication to align business and technology objectives.
  • Implemented incident and change management processes, reducing downtime and improving service reliability.

ITIL Consultant

Wipro Technologies
Hyderabad
03.2015 - 12.2018
  • Analyze and assess existing ITSM processes across service lifecycle stages (Strategy, Design, Transition, Operation, and Continual Improvement).
  • Design and implement ITIL-aligned workflows for incident, problem, change, and service request management.
  • Lead process audits and maturity assessments to identify improvement opportunities.
  • Collaborate with stakeholders to ensure IT services meet business objectives and compliance standards (ISO 20000, SOC2).
  • Provide training and mentorship to internal teams on ITIL principles and tools (e.g., ServiceNow, BMC Remedy).
  • Support tool configuration and integration aligned with ITIL processes.

PMO Lead

Wipro Technologies
Hyderabad
05.2010 - 02.2015
  • Define and enforce project management standards, methodologies, and best practices across the organization.
  • Establish governance frameworks for project approval, prioritization, and escalation.
  • Develop and refine processes for project initiation, execution, and closure.
  • Ensure compliance with internal policies and external standards (ISO, SOC2).
  • Oversee budgeting, forecasting, and financial reconciliation for programs.
  • Coordinate resource planning and contractor/vendor management.
  • Manage Statements of Work (SoWs) and procurement processes.

Process Associate

Wipro Technologies
Pune
11.2006 - 04.2010
  • Execute and monitor daily production processes as per defined workflows & KPI's.
  • Ensure tasks are completed accurately and on time to maintain operational continuity.
  • Compile and maintain process documentation, reports, and performance metrics.
  • Perform quality checks to ensure data integrity and process accuracy.
  • Adhere to company policies, safety standards, and regulatory requirements.

Education

Bachelors -

In Business Administration
Hyderabad
04.2022

Skills

  • IT Service Management
  • Service delivery
  • Service level agreement management
  • Process improvement
  • Incident Management
  • Problem Management
  • Change Management
  • Agile methodologies
  • Performance metrics
  • Financial reconciliation

Timeline

Cloud Transformation & Service Delivery Manager

Wipro Technologies
01.2022 - 07.2025

Infra Service Manager

Wipro Technologies
01.2018 - 06.2022

ITIL Consultant

Wipro Technologies
03.2015 - 12.2018

PMO Lead

Wipro Technologies
05.2010 - 02.2015

Process Associate

Wipro Technologies
11.2006 - 04.2010

Bachelors -

In Business Administration
Venkatramana Ambati