Venkatramana Ambati
Pune
Summary
Dynamic Cloud Transformation & Service Delivery Manager at Wipro Technologies, adept at enhancing IT service operations and achieving 99% uptime. Expert in ITIL processes and Agile methodologies, driving significant improvements in service efficiency and incident resolution. Proven leader in cross-functional collaboration, ensuring alignment between business objectives and technology solutions.
Overview
19
19
years of professional experience
Work History
Cloud Transformation & Service Delivery Manager
Wipro Technologies
Pune
01.2022 - 07.2025
- Led Agile transformation initiatives across multiple departments, increasing delivery speed by 30%.
- Managed IT service operations for over 500 users, ensuring 99% uptime and SLA compliance.
- Oversaw incident and problem management processes, reducing recurring issues by 42%.
- Implemented ITIL-based processes, improving service desk efficiency and ticket resolution time.
- Conducted root cause analysis and coordinated change management for critical systems.
- Facilitated sprint planning, retrospectives, and backlog grooming for 3 Agile teams.
- Collaborated with vendors and internal stakeholders to streamline service delivery and reduce costs.
Infra Service Manager
Wipro Technologies
01.2018 - 06.2022
- Managed IT service delivery within ITIL and ISO 20000 frameworks, ensuring compliance and operational efficiency.
- Led cross-functional teams in Agile project management, utilizing Scrum and Kanban methodologies.
- Coordinated stakeholder engagement and communication to align business and technology objectives.
- Implemented incident and change management processes, reducing downtime and improving service reliability.
ITIL Consultant
Wipro Technologies
Hyderabad
03.2015 - 12.2018
- Analyze and assess existing ITSM processes across service lifecycle stages (Strategy, Design, Transition, Operation, and Continual Improvement).
- Design and implement ITIL-aligned workflows for incident, problem, change, and service request management.
- Lead process audits and maturity assessments to identify improvement opportunities.
- Collaborate with stakeholders to ensure IT services meet business objectives and compliance standards (ISO 20000, SOC2).
- Provide training and mentorship to internal teams on ITIL principles and tools (e.g., ServiceNow, BMC Remedy).
- Support tool configuration and integration aligned with ITIL processes.
PMO Lead
Wipro Technologies
Hyderabad
05.2010 - 02.2015
- Define and enforce project management standards, methodologies, and best practices across the organization.
- Establish governance frameworks for project approval, prioritization, and escalation.
- Develop and refine processes for project initiation, execution, and closure.
- Ensure compliance with internal policies and external standards (ISO, SOC2).
- Oversee budgeting, forecasting, and financial reconciliation for programs.
- Coordinate resource planning and contractor/vendor management.
- Manage Statements of Work (SoWs) and procurement processes.
Process Associate
Wipro Technologies
Pune
11.2006 - 04.2010
- Execute and monitor daily production processes as per defined workflows & KPI's.
- Ensure tasks are completed accurately and on time to maintain operational continuity.
- Compile and maintain process documentation, reports, and performance metrics.
- Perform quality checks to ensure data integrity and process accuracy.
- Adhere to company policies, safety standards, and regulatory requirements.
Education
Bachelors -
In Business Administration
Hyderabad04.2022
Skills
- IT Service Management
- Service delivery
- Service level agreement management
- Process improvement
- Incident Management
- Problem Management
- Change Management
- Agile methodologies
- Performance metrics
- Financial reconciliation
Timeline
Cloud Transformation & Service Delivery Manager
Wipro Technologies
01.2022 - 07.2025
Infra Service Manager
Wipro Technologies
01.2018 - 06.2022
ITIL Consultant
Wipro Technologies
03.2015 - 12.2018
PMO Lead
Wipro Technologies
05.2010 - 02.2015
Process Associate
Wipro Technologies
11.2006 - 04.2010
Bachelors -
In Business Administration