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Venkat Rao
Business Transformation Manager
Thane
Summary
Results-driven Digital Transformation Manager with over 15 years of experience leading and executing strategic initiatives to drive organizational growth through technology-driven change.
Proven expertise in designing and implementing digital strategies, optimizing processes, and enhancing customer experiences. Seeking to leverage my skills and experience to contribute to the success of a forward-thinking organization.
Overview
20
20
years of professional experience
5
5
Languages
Work History
Business Transformation Manager
Acres Foundation
Mumbai
02.2021 - Current
- Successfully led digital transformation projects, resulting in improvement in operational efficiency and overall revenue growth.
- Collaborated with stakeholders to define project scopes, objectives, and deliverables, managing projects from initiation to successful implementation.
- Led a cross-functional team to improve process efficiency by applying principles similar to Six Sigma methodologies, resulting in reduction in turnaround time
- Collaborated with cross-functional teams to design and execute digital strategies aligned with business objectives.
- Conducted in-depth market research and trend analysis to identify emerging technologies and their potential impact on business.
- Implemented new age SaaS applications, reducing infrastructure costs and enhancing scalability.
- Championed change management efforts, ensuring smooth adoption of new technologies and processes across the organization.
- Implemented ITIL best practices in service delivery processes, resulting in enhanced customer satisfaction and reduction in incident resolution time
- Defined Processes, KPIs and metrics to measure the impact of digital initiatives, providing actionable insights for strategic decision-making.
- Advised stakeholders on digital transformation strategies, conducting comprehensive assessments and delivering process optimization recommendations.
- Conducted workshops and training sessions to enhance understanding of digital technologies and their application.
- Assisted in developing business cases and ROI analyses for digital transformation initiatives.
- Recommended and implemented practical business process solutions, working directly with stakeholders to drive customer expansion and increase revenue generation.
Business Partner
Kirti Enterprises
Thane
03.2016 - 03.2020
- Manage multiple line of business through decisive leadership
- Manage day-to-day operations and other business activities
- Analyzing sales figures, market research, logistics, data
- Prepare budget, revenue forecasting and trend analysis
- Create and maintain balance sheets, cash flow and P&L statements
- Manage vendor accounts, business expenses, and supply orders
- Resource planning, inventory control and business optimization
- Translating numbers and facts to inform strategic decisions to solve business problems
- Strategically hire and train Staff to maximize productivity and efficiency
- Create marketing strategies and track ROI for existing and new customers
- Generate new business through excellence in customer service and rapport.
Sr. Associate
WIPRO BPS
08.2011 - 03.2016
- Collect, compile data to publish multiple reports for business stake holders
- Prepare financial analysis and revenue forecast
- Interpret data to draw conclusions for managerial action and strategy
- Manpower planning and employee rationale based on forecast
- Review and comply with standard operating procedures and protocols
- Develop Ad-Hoc reports and delegated tasks to team members
- Prepare annual performance management and PMS reports
- Contributed significantly in various Lean Six Sigma and Quality Control activities
- Contributed significantly in various Project Management activities
- Conduct statistical analysis and process improvement for business excellence
- Optimize, automate and standardize process as required
- CARAM - Centralized and Automated Reports & MIS
- Business Process Automation project for centralization and automation of daily reports, data analysis and interactive dashboards
- Career Break Due to health issues
Sr. Executive
HDFC ERGO GENERAL INSURANCE CO. LTD
06.2007 - 09.2009
Customer Service Executive
RELIANCE LIFE INSURANCE CO. LTD
07.2006 - 05.2007
Sr. Guest Care Associate
NILKAMAL PLASTICS LTD
09.2005 - 11.2006
Customer Care Associate
PIRAMAL INDUSTRIES
09.2003 - 03.2005
Education
Bachelor of Arts - Psychology
University of Mumbai
Skills
Digital Strategy
Software
MS Excel
Looker Studio
Tableau
BigQuery
Projects
Created custom solutions using various technologies like No-Code platforms, Robotic Process Automation, Internet of Things, NFC, QR Codes, Generative AI, etc
- Aider - An integrated business concierge services and Support Helpdesk, Service Request Application
- EFacility— A building Maintenance and Facility Management
- FeDash - An integrated dashboard of ERP,CRM, Payment Gateway data
- SpaceM - Space Management & Space Booking Application
- ITM - IT Asset & Service Management aligned to ITIL
- RevDev -A 360 Employee Review, Feedback & Development System
- Kraya - A Budgeting, Procurement and Approval System
- GoClass - Student Performance Analytics, Classroom Analytics & Digital Curriculum
- CARAM - Centralized and Automated Management Information System
Timeline
Business Transformation Manager
Acres Foundation
02.2021 - Current
Business Partner
Kirti Enterprises
03.2016 - 03.2020
Sr. Associate
WIPRO BPS
08.2011 - 03.2016
Sr. Executive
HDFC ERGO GENERAL INSURANCE CO. LTD
06.2007 - 09.2009
Customer Service Executive
RELIANCE LIFE INSURANCE CO. LTD
07.2006 - 05.2007
Sr. Guest Care Associate
NILKAMAL PLASTICS LTD
09.2005 - 11.2006
Customer Care Associate
PIRAMAL INDUSTRIES
09.2003 - 03.2005
Bachelor of Arts - Psychology
University of Mumbai
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