Venu Munigowda

• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Identified opportunities to improve business process flows and productivity.
• Established a culture of continuous improvement, fostering innovation, and driving sustainable growth across the IFD Org.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.

• Own end-to-end delivery of Identity & Access Management services for Damac group.
• Led a team of 5 IAM engineers, managing provisioning, deprovisioning, and privilege elevation.
• Spearheaded migration from on-prem AD to Azure AD with hybrid identity sync.
• Integrated ADFS with AWS and internal apps to implement SSO and MFA.
• Integrated ADFS with AWS and internal apps to implement SSO and MFA.
• Built automation workflows using PowerShell and MS Graph API to reduce manual tasks by 40%.
• Implemented periodic access reviews and automated recertification, improving compliance KPIs.
• Collaborated with InfoSec and audit teams to pass ISO 27001 and SOX audits, with zero major findings.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
• Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
• Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
• Implemented new service protocols, resulting in a higher percentage of resolved issues on the first contact.
• Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
• Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.

• Implemented virtualization technologies for better resource utilization, cost savings, and easier management of server environments.
• Streamlined IT operations by automating processes, reducing manual tasks and increasing overall productivity.
• Coordinated with other IT teams like network administrators or application support specialists to resolve cross-functional issues impacting system performance or availability.
• Optimized network security with the installation and management of firewalls, antivirus software, and intrusion detection systems.
• Assisted in the creation of IT policies and procedures that provided guidance on various aspects of technology use within the organization.
• Conducted regular capacity planning exercises to ensure appropriate resource allocation based on current usage trends and anticipated future needs.
• Performed root cause analysis of recurring issues or incidents in order to identify underlying problems leading to more effective long-term solutions.
• Managed vendor relationships for hardware procurement, software licensing renewals, and ongoing support contracts to optimize costs while maintaining quality service levels.
• Enhanced system performance by implementing and maintaining server infrastructure, ensuring minimal downtime and optimal efficiency.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Devised scripts and automation tools to improve system efficiency.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.

Design and Maintenance of Data Centre of various Capacities (AD infrastructure,
ADFS).
Reviewing the Design documents and suggesting best practiced based on Microsoft standards.
Working on Problem management across the various customer environment and
providing the permanent fix and RCA.
Planning the Domain migration and consolidation.
Executing migrations
Planning ADFS and ADFS proxy servers and deploying them.
Integrating ADFS with O365 and SharePoint
SCCM Infra deployment (Servers )
 Patch and device management using SCCM
 Automating the tasks using orchestrator

 Establishing federation Trusts and deploying Proxy servers
 Configuring SAML and CLAIM Rules.
 Monitoring ADFS Proxy servers
 Collaboration with various internal(HP) and external team(customer and
vendors )

 Handling escalations and driving them to resolution with the minimal resolution
time.
 Recommend future state business requirements, processes, technologies,
applications, and information systems to create to be target and driving them
through the CIP.
 Perform evaluation of business requirements, processes, technologies,
applications, and information systems to create an as-Is baseline Participate in
the development of solution architecture.
 Develop a notional transition plans by performing gap analysis.
 Guiding others to perform assessments.
 Responsible for other duties/projects as assigned.
 Evaluated publishing and content management processes, configurations,
security requirements, application architecture, and provide a solution that
meets customers technical and business requirements
 Implemented best practices, internal projects and improved the quality and
methodology of integration
 Evaluated publishing and content management processes, DNS configurations,
security requirements, web application architecture, and provide a solution that
meets customers technical and business requirements
 Implemented best practices, internal projects and improved the quality and
methodology of integration