Vetrivel Dhandapani Male
SENIOR ASSOCIATE
HYDERABAD
Summary
o optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
11
11
years of professional experience
Work History
Senior Associate
Fintrac Global Services Pvt Ltd, Geokul India Pvt Ltd
HYDERABAD
07.2018 - 08.2022
- Processing of Bank Wires payments for customers
- Deposits money to customers gaming accounts which were deposited by customer through different channels (PSPs) and in Different currencieS
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks
- Defined work plans in alignment with stakeholder requirements.
- Trained and supported new team members, maintaining culture of collaboration.
- Resolving escalations and issues of customer through emails and chats.
- Trained and mentored junior staff on customer service strategies and techniques.
- Reconcile Deposits and Payments
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Coaching and mentoring the Fellow Associates
- Engaging with team to know the Issues and Challenges and try to solve them with the help of FLM.
- Taking Sessions/Huddles for case quality to reduce errors and deliver accurate and quick resolutions to clients
- Audit cases which were processed by the associates.
PAYMENTS ASSOCIATE
IVY COMPTECH
HYDERABAD
12.2016 - 07.2018
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- paypal charge back.
- checking status of cashout.
TRADE FINANCE Executive
HSBC
CHENNAI
09.2015 - 10.2016
- Making Payments for 6 regions viz
- Dubai, Lebanon, Kuwait, Oman, Qatar and Bahrain
- Demonstrated strong organizational and time management skills while managing multiple projects ( like Making Payments for 6 regions viz Dubai, Lebanon, Kuwait, Oman, Qatar and Bahrain) .
- Initial stage in Acceptance of bills etc.
- Learned and adapted quickly to new technology and software applications.
Missionary Volunteer
Church of Jesus Christ
Bangalore
01.2013 - 01.2015
- Planning for weekly goals, conducting training and accountability for the Zone.
- Supported religious leaders in performing various duties.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained new missionaries on effectively sharing the gospel in community.
- Volunteered in overseas locations and in various roles.
- Prepared and delivered mission-related presentations to church and community groups.
Technical Support Engineer
ELOKA ENTERPRISES PVT LTD
CHENNAI
04.2011 - 05.2012
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
B.Sc - Electronics and Communication Science
Kumararani Meena Muthiah College of Arts and science
Intermediate - undefined
P.S Higher Secondary School
10th - undefined
P.S Higher Secondary School
Skills
Basic Exposure to MS Office - ( Word, Excel & PowerPoint)undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Associate
Fintrac Global Services Pvt Ltd, Geokul India Pvt Ltd
07.2018 - 08.2022
PAYMENTS ASSOCIATE
IVY COMPTECH
12.2016 - 07.2018
TRADE FINANCE Executive
HSBC
09.2015 - 10.2016
Missionary Volunteer
Church of Jesus Christ
01.2013 - 01.2015
Technical Support Engineer
ELOKA ENTERPRISES PVT LTD
04.2011 - 05.2012
B.Sc - Electronics and Communication Science
Kumararani Meena Muthiah College of Arts and science
Intermediate - undefined
P.S Higher Secondary School
10th - undefined
P.S Higher Secondary School
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