Hindi
Vibha
Banker
New Delhi
Summary
Process Expert seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Process Expert
Barclays Global Service Centre
04.2024 - Current
- Streamlined processes for increased productivity through the use of automation tools.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Due Diligence of Premium Clients
Process Advisor
Barclays Global Service Centre Pvt Limited
10.2022 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- KYC and onboarding specialist for Barclays Business Banking Account Opening. Ensuring all new business applications and accounts are verified, all due diligence are performed and complete KYC checks on all new clients.
- Checking all legal documentation to meet compliance regulations.
- Responsibilities include onboarding new clients and organize business onboarding platform Boost and using systems applications such as Salesforce, Fullserve and IBM BPM to complete this process.
- Review and analyze and validate KYC documents to ensure the accuracy - HMRC, Companies House & Accountant letter/ Solicitor Letter : TAV Documents.
- Analyze complex financial transactions and identify suspicious activities, such as money laundering, terrorist financing & fraud.
- Investigate and resolve potential red flags and escalate any suspicious activities to the RAU team.
Senior Relationship Manager(Manager)
Bank Of Baroda
03.2022 - 09.2022
- Responsible for revenues on Liabilities and wealth management products
- Review customer wealth needs and proactively engage with the customer to validate the understanding of his needs
- Organize customer events to enhance customer bonding
- Ensure coverage of all relationships through customer engagements, risk profiling and financial planning.
Branch Relationship Officer(Deputy Manager)
Axis Bank Ltd
12.2021 - 02.2022
- Process transactions efficiently and accurately while maintaining high service standards
- Engage with customers and generate revenue by promoting and cross-selling retail banking and third-party products
- Manage relationships with efficient customers to increase the depth of existing relationships.
- Improved operations through consistent hard work and dedication.
Assistant Manager
Icici Bank Ltd
11.2016 - 12.2020
- Branch operation services to walk in and managed daily activities.Handling service requests, and queries and providing solutions through FCRM (Finacle Customer Relationship Management)
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Achievement of product-wise targets and cross-selling products as per the demographic, lifestyle, and risk profiling of the clients.
- Handled foreign remittance (multi currency forex card, outward remittance)
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- ATM reconciliation, ATM incident monitoring & cash management, dispute management
- Core banking operation including cheque book, debit card, credit card reconciliation, locker issuance, Account opening with proper KYC, managing customer queries, handling cash counter
Education
B.Com -
Dr. R.M.L. Awadh University
04.2011 - 07.2014
Skills
Relationship building
Cash handling expertise
Process implementation
Relationship building and management
Revenue Generation
Sales professional
Operations management
Analytical and Critical Thinking
Languages
English
Certification
Insurance Regulatory and Development Authority (IRDAI) certified
Timeline
Process Expert
Barclays Global Service Centre
04.2024 - Current
Process Advisor
Barclays Global Service Centre Pvt Limited
10.2022 - Current
Senior Relationship Manager(Manager)
Bank Of Baroda
03.2022 - 09.2022
Branch Relationship Officer(Deputy Manager)
Axis Bank Ltd
12.2021 - 02.2022
Assistant Manager
Icici Bank Ltd
11.2016 - 12.2020
B.Com -
Dr. R.M.L. Awadh University
04.2011 - 07.2014
Similar Profiles
Shibani BrahmaShibani Brahma
Senior Analyst- Wealth Management- Private Banking at Barclays Global Service CentreSenior Analyst- Wealth Management- Private Banking at Barclays Global Service Centre
LAKSHAY RAILAKSHAY RAI
BA3- Payment Research Analyst USCB at Barclays Global Service CentreBA3- Payment Research Analyst USCB at Barclays Global Service Centre
Ruchika KoliRuchika Koli
Senior Underwriting Analyst at Barclays Global Service CentreSenior Underwriting Analyst at Barclays Global Service Centre