Vibin J
Bangalore
Summary
Responsive Senior customer service executive recognized for delivering unparalleled excellence in customer satisfaction. Diplomatic and upbeat professional experienced in handling multiple channels of customer service, including email, telephone and chat support. Proficient in sales, revenue generation and various CRMs.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Executive
Adyasoft Pvt Ltd
05.2018 - Current
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 300 customer calls per day.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas increasing sales by 30%
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Communicated professionally with colleagues, freelancers and international clients.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
Chennai11.2020
Skills
- Call Volume and Quality Metrics
- Revenue Growth Strategies
- Dispatcher Coordination
- Billing Adjustments and Refunds
- Product and Service Knowledge
- Sales and Upselling
- CRM Software
- First-Tier Technical Support
- Understanding Customer Needs
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Senior Customer Service Executive
Adyasoft Pvt Ltd
05.2018 - Current
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
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