Summary
Overview
Work History
Education
Skills
Timeline
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Vicky Prasad

Vicky Prasad

ITSM Service Manager
Kolkata

Summary

Dedicated ITSM professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Service Manager

TCS
12.2016 - Current


  • Incident Manager with 6 years of experience in effectively managing and resolving IT incidents.
  • Proficient in incident prioritization, root cause analysis and implementing corrective measures.
  • Expertise in collaborating with cross functional teams, adhering to ITIL methodologies.
  • Maintain SLAs and deliver exceptional customer support.
  • Managing incident management bridge and MIM calls with support teams, on call support application teams and management.

Senior Process Associate

Wipro
05.2015 - 10.2016


  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor Of Commerce - Accounting And Business Management

Heramba Chandra Collage
Kolkata
06.2016

Skills

MS Office Excel and PowerPoint

Timeline

Service Manager

TCS
12.2016 - Current

Senior Process Associate

Wipro
05.2015 - 10.2016

Bachelor Of Commerce - Accounting And Business Management

Heramba Chandra Collage

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Vicky Prasad ITSM Service Manager