Summary
Overview
Work History
Work Availability
Education
Skills
Projects
Timeline
BusinessAnalyst

Vidit Jain

Senior Manager

Summary

Forward-thinking Operations and Program Specialist bringing 5+ years of expertise in Operations, team leading and client success for FMCG and Education sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

5
5
years of professional experience

Work History

Senior Manager

Newton School
06.2023 - Current
  • Promoted to Sr. Manager
  • Leading Admissions, Placements and Alum community Teams
  • Managing a team of 10 associates and a team of 10+ academic counselors.
  • Launched the Alum community platform
  • Assisted in generating the revenue of 50Cr through admissions and placements
  • Launched various product features in collaboration with product team which were identified through user research-
    Features such as placements platform, alum platform and ISA self-serve flow
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Operations Manager

Newton School
05.2022 - 05.2023
  • Promoted to Manager
  • Setting up and leading the Admissions Team and responsible for decision making and ensuring maximum students enroll for the full-time course
  • Led a team of 5 associates
  • Built the process to handle more than 35,000 students at a time
  • Actively participated in LMS product revamp with Tech and Product and built a scalable solution
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.


Operations Associate

NEWTON SCHOOL
06.2021 - 04.2022
  • Worked closely with Product and tech for QC of all new products and changes at staging before launching for stakeholders
  • Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
  • Responsible for generating 10Cr revenue in 7 months
  • Proactively being part of HR Operations team and assist them in hiring processes
  • Optimized the operations processes

Operations Associate

AON CONSULTING
08.2019 - 05.2021
  • Developed and deepened relationships with Colleges, Cooperates and internal stakeholders ensuring that sign-ups from college is maximized alongside their experience with CoCubes.com
  • Creating the reports based on assessments conducted for colleges by analyzing the scores and other parameters which colleges can further use to improve their training process thus ensuring maximum hiring
  • Ensuring an awesome experience for partners by leveraging technology and account manager's expertise
  • Expertise in filing the tenders related to educational requirements
  • Performed root cause analysis in deficient areas to identify and resolve central issues.Tracked and analyzed reports to determine needed improvements

Team Lead

ITC
10.2018 - 08.2019
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
  • Led team of 15 salespeople to exceed quarterly sales goals 30%
  • Reported sales data to upper management directly
  • Instructed junior team members on protocols and procedures of each station to maximize contributions
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans
  • Supported sales account managers by providing accurate and detailed reports
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
  • Worked closely with other departments to understand full scope of products and provide top-notch salesmanship to customers

Customer Service Associate

AMAZON
06.2018 - 10.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needsand resolving concerns
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as lastresort to maintain customer satisfaction
  • Helped average of 100 customers every day by approaching conversations with positive attitude and focuson customer satisfaction
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Bachelor of Technology - Computer Science

Inderprastha Engineering College
08.2014 - 06.2018

12th - Science

Vanasthali Public School
03.2013 - 03.2014

10th -

Vanasthali Public School
Mar 2011 - 03.2012

Skills

Customer Relationsundefined

Projects

Tax and payroll Calculator (January2017-May 2017)  

Developed a Java application which facilitates users of an organization to generate their payroll or tax slip using common databases maintained by a database management system.


Education Management suite (August 2017-May2018)

Java based application dedicated to assist an organization’s management of different departments working in it in a single space.


Health Department Haridwar | Kumbh Mela (March 2021-May2021) (Freelancing)

Developed a helpline portal for Health Department, Haridwar to share the daily updates regarding Covid Testing Centers, Medical facilities such as Ambulances, Hospitals, Testing Centers etc. for the devotees and visitors during Kumbh Mela Event to ensure that medical facilities information is available on the phones live.

Role:

Handled all the planning, execution and requirement gathering before taking the project live and afterwards, handling the GUI and regularly updating the information provided by health department.

Timeline

Senior Manager

Newton School
06.2023 - Current

Operations Manager

Newton School
05.2022 - 05.2023

Operations Associate

NEWTON SCHOOL
06.2021 - 04.2022

Operations Associate

AON CONSULTING
08.2019 - 05.2021

Team Lead

ITC
10.2018 - 08.2019

Customer Service Associate

AMAZON
06.2018 - 10.2018

Bachelor of Technology - Computer Science

Inderprastha Engineering College
08.2014 - 06.2018

12th - Science

Vanasthali Public School
03.2013 - 03.2014

10th -

Vanasthali Public School
Mar 2011 - 03.2012

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Vidit JainSenior Manager