Vidya Giri

Manage new business acquisition process for Auto insurance within the property and casualty line

· Handle the policy service request from agencies and insured customer ensuring compliance with progressives’ guideline

Requested, reviewed, and validated 50 supporting documents, ensuring compliance and accuracy in processing.

· Proof of Garaging (POGA), Proof of prior insurance, verify proof for accuracy.

Contributed as subject matter expert (SME) by providing guidance and support to team members.

· Train and certify new team member ensuring they meet quality and compliance standards.

· Conduct audits to monitor accuracy, process adherence and operation effectiveness.

· Lead team huddles, maintain query trackers and update production template.

· Maintained accurate record in Excel, ensuring data integrity and timely update.

Collaborated with client team during calls to resolve queries and align processes effectively.

• April 2025 – Present

• Property and Casualty
• Working on Property and Casualty
• Working ON FNOL request as per insured request
• Working on Different LOB and claim settlement and payment
• Conducting team call at beginning of the shift to answer team queries.
• Provided floor support and resolved team queries to ensure smooth daily operations.
• Conducted daily huddles to align team priorities and address challenges.
• End-to-End Claims: Proficient in handling end-to-end Property and Casualty (P&C) claims processes.
• Handling team queries & giving floor support.
• Proactively managing the Insurance cases.
• March 2023 – April 2025