Vidya Leti
Chittoor
Summary
Dynamic Customer Service Executive at Muthoot Finance Pvt Ltd, skilled in SAP FICO configuration and effective communication. Achieved high customer satisfaction by resolving issues promptly and enhancing service quality. Proven ability to analyze performance indicators and foster strong client relationships, driving operational efficiency and excellence in service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Muthoot finace Pvt Ltd
Chittoor
02.2021 - 07.2021
- Assisted customers with inquiries and provided information about financial services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Handled account management tasks, including updates and documentation for clients.
- Educated customers on loan products, services, and eligibility criteria effectively.
- Provided technical support when necessary to resolve complex problems.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engineer Trainee(Quality)
Kaynes interconnection Systems Pvt Ltd
Banglore
08.2018 - 09.2019
- Conducted tests on materials and components to ensure quality standards.
- Assisted engineers in designing and developing engineering projects.
- Collaborated with team members to troubleshoot technical issues effectively.
- Documented engineering processes and maintained accurate records of tests.
- Performed tests on components and systems to verify accuracy of calculations.
- Maintained accurate records of all engineering work completed.
- Participated in project meetings to discuss timelines and project updates.
- Troubleshot hardware and software issues as needed in a timely manner.
- Produced designs under direction of professional engineers.
- Performed testing to determine functionality or optimization.
Consultant
Adecco Pvt Ltd Deputed to Atyati Technologies Pvt Ltd
Banglore
07.2016 - 12.2017
- Developed process documentation for improved efficiency and consistency in operations.
- Evaluated client feedback to refine processes and improve service quality.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Bachelor of Science - Computer Science Engineering
Audisankara College of Engineering And Technology
Nellore07-2014
Skills
- SAP FICO configuration
- Financial reporting
- Requirement gathering
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Analytical thinking
- Error resolution
- General ledger management
- Accounts payable management
- Accounts receivable management
Accomplishments
- My process achievements were always Excellent through out my career with company.
- Appreciation from Management for anticipating and handling critical situations.
- provided good support to team members and also actively took part in team activities.
Certification
- I was Cetified in SAP(Finance and Controlling) in "A" Grade at NICT Computer Education located in bengaluru.
Timeline
Customer Service Executive
Muthoot finace Pvt Ltd
02.2021 - 07.2021
Engineer Trainee(Quality)
Kaynes interconnection Systems Pvt Ltd
08.2018 - 09.2019
Consultant
Adecco Pvt Ltd Deputed to Atyati Technologies Pvt Ltd
07.2016 - 12.2017
Bachelor of Science - Computer Science Engineering
Audisankara College of Engineering And Technology
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