Vidya Sagar S

Work History

Accenture

Chennai, Tamil Nadu

07.2022 - Current

Consistently met or exceeded performance targets for claims processing and adjudication, contributing to overall departmental success with 100% quality.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess the accuracy of the data.
Played a key role in Contact Center operations, addressing customer inquiries and resolving issues in a timely and professional manner.
Optimized customer experience by delivering superior services, and effectively troubleshooting issues.
Determined claim status, and negotiated to reach reasonable settlements or denials.
Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
Analyzed large amounts of data to identify trends, find patterns, signals, and hidden stories within the data.
Developed customized reports, summarizing and presenting data in visually appealing format.

Amazon.com

Chennai

04.2021 - 06.2022

Handled day-to-day volumes of assigned tasks and ensured Service level Agreement is met as per quality standards.
Adapted to Amazon's Retail Systems Platform for supporting vendors and buyers in enhancing retail selection on Amazon's online catalog.
Obtained excellent written and oral communication skills in English.
Developed strong business communication skills - ability to communicate with internal/external stakeholder clearly and concisely.
Observed strong analytical skills
Investigated and identified 'Root Cause Analysis' for recurring problem.
Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information.
Established strong vendor relationships to maintain and support business.

Extramarks India Pvt Ltd

Chennai, Tamil Nadu

04.2019 - 02.2020

Conducted cold- calls to prospect external lead sources and advance sales process.
Planned marketing initiatives and leveraged referral network to promote business development.
Accomplished 35+ closed deals in B2C.
Ranked top 3 in revenue from active date.
Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Increased sales revenues by 20% over 3months by promoting complementary products and educating customers.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Reviewed sales reports to determine options for increasing sales growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Amazon.com

Chennai

06.2017 - 02.2019

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Learning about audio and providing proper solutions for it.
Identifying problem statement from given audio and providing proper transcription with proper quality.
Maintaining quality as well as work under fast-paced workspace.
Own and managed integration of portfolio of sellers and help them become self-reliant through basic training.
Track and monitor performance and quality of key partners to manage their performance.
Assist in procuring products from clients to list on platform.
Topped quality table consistently for last 6 months in this platform
Awarded extra mile award for consistent performance.
Went through critical process as recognition.