Vidya Sagar S
Chennai
Summary
Results-driven Business Analyst with 7+ years of experience in claims, catalog operations, customer experience, and data analysis. Skilled in requirement gathering, root-cause analysis, data validation, reporting, and improving operational efficiency. Proficient in Power BI, Excel, and SAP MM. Currently upskilling in Data Science & Business Analytics (PGPDSBA).
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Aftermarket Svcs Business Analyst
Accenture
Chennai, Tamil Nadu
07.2022 - Current
- Consistently met or exceeded performance targets for claims processing and adjudication, contributing to overall departmental success with 100% quality.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess the accuracy of the data. - Played a key role in Contact Center operations, addressing customer inquiries and resolving issues in a timely and professional manner.
- Optimized customer experience by delivering superior services, and effectively troubleshooting issues.
- Determined claim status, and negotiated to reach reasonable settlements or denials.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Analyzed large amounts of data to identify trends, find patterns, signals, and hidden stories within the data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Senior Catalog Associate
Amazon.com
Chennai
04.2021 - 06.2022
- Handled day-to-day volumes of assigned tasks and ensured Service level Agreement is met as per quality standards.
- Adapted to Amazon's Retail Systems Platform for supporting vendors and buyers in enhancing retail selection on Amazon's online catalog.
- Obtained excellent written and oral communication skills in English.
- Developed strong business communication skills - ability to communicate with internal/external stakeholder clearly and concisely.
- Observed strong analytical skills
- Investigated and identified 'Root Cause Analysis' for recurring problem.
- Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information.
- Established strong vendor relationships to maintain and support business.
Senior Business Development Executive
Extramarks India Pvt Ltd
Chennai, Tamil Nadu
04.2019 - 02.2020
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Accomplished 35+ closed deals in B2C.
- Ranked top 3 in revenue from active date.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Increased sales revenues by 20% over 3months by promoting complementary products and educating customers.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Reviewed sales reports to determine options for increasing sales growth.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Machine Learning Data Associate L1
Amazon.com
Chennai
06.2017 - 02.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learning about audio and providing proper solutions for it.
- Identifying problem statement from given audio and providing proper transcription with proper quality.
- Maintaining quality as well as work under fast-paced workspace.
- Own and managed integration of portfolio of sellers and help them become self-reliant through basic training.
- Track and monitor performance and quality of key partners to manage their performance.
- Assist in procuring products from clients to list on platform.
- Topped quality table consistently for last 6 months in this platform
- Awarded extra mile award for consistent performance.
- Went through critical process as recognition.
Education
Information Technology
08.2013 - 05.2017
PGDSBA - Data Science And Business Analytics
04.2025 - 08.2026
Skills
Revenue Generation
Performance improvement
Interpersonal communication skills
Customer Relations
Customer service
Relationship building and rapport
MS Office
SAP MM
SQL
Python
Power BI
Data cleaning
Advanced Excel
Data Visualization
Documentation
Additional Information
Father: Susheel Kumar S
Date of Birth: 10th September 1995
Gender: Male
Marital Status: Married
Timeline
Great Lakes Institute of Management - PGDSBA, Data Science And Business Analytics
04.2025 - 08.2026
Aftermarket Svcs Business Analyst - Accenture
07.2022 - Current
Senior Catalog Associate - Amazon.com
04.2021 - 06.2022
Senior Business Development Executive - Extramarks India Pvt Ltd
04.2019 - 02.2020
Machine Learning Data Associate L1 - Amazon.com
06.2017 - 02.2019
Anna University - , Information Technology
08.2013 - 05.2017