Market Research
Vidya Sagar S
Chennai
Summary
Highly Motivated with extensive knowledge in communication, service handling. Focused on improving productivity, increasing efficiency and enhancing quality. Seeking a platform that utilizes my skills and knowledge in a well established and innovative organization.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Catalog Associate
Amazon.com
Chennai
04.2021 - Current
- Adapted to Amazon's Retail Systems Platform for supporting vendors and buyers in enhancing retail selection on Amazon's online catalog.
- Obtained excellent written and oral communication skills in English.
- Created 10 Simple issue Management prods and Managed follow-ups on regular basis
- Handled day-to-day volumes of assigned tasks and ensured Service level Agreement is met as per quality standards.
- Trained New Employees about process in simple manner.
- Developed strong business communication skills - ability to communicate with internal/external stakeholder clearly and concisely.
- Observed strong analytical skills
- Investigated and identified 'Root Cause Analysis' for recurring problem.
- Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information.
- Established strong vendor relationships to maintain and support business.
Operations Manager
Nautone
Chennai
10.2020 - 04.2021
- Devised processes to boost long-term business success and increase profit levels with CEO and Business vertical heads.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Onboarded CRM, Employee Enable Software for organized system
- Managed 5 Vertical's data to calculate Profit and Loss
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed shift reports to understand current numbers and trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Senior Business Development Associate
SkillsDA Cybersecurity
Chennai
02.2020 - 06.2020
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Consulted with product development teams to enhance products based on customer data.
- Generated new business with marketing initiatives and strategic plans.
- Generated Leads using LinkedIn sales navigator.
- Created and presented presentations to end customer.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated, prepared and signed contracts with 10 clients.
Sr. Business Development Executive
Extramarks India Pvt Ltd
Chennai
04.2019 - 09.2019
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Managed about 6 sales executives and enabled them to success.
- Created Call Audit and Feedback reports by tracking weekly sales.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Set up appointments with interested customers according to schedule availability.
- Arranged potential client contacts, cultivated relationships and followed through all service needs
- Made Average of 100 calls to prospect external lead sources and advance sales process.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Ranked top 3 in revenue from active date.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Maintained friendly and professional customer interactions at all times.
Machine Learning Data Associate L1
Amazon.com
Chennai
06.2017 - 02.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learning about audio and providing proper solutions for it.
- Identifying problem statement from given audio and providing proper transcription with proper quality.
- Maintaining quality as well as work under fast-paced workspace.
- Own and managed integration of portfolio of sellers and help them become self-reliant through basic training.
- Track and monitor performance and quality of key partners to manage their performance.
- Assist in procuring products from clients to list on platform.
- Topped quality table consistently for last 6 months in this platform
- Awarded extra mile award for consistent performance.
- Went through critical process as recognition.
Education
B.Tech IT - Information Technology
Dhanalakshmi College Of Engineering
Chennai 08.2013 - 05.2017
12th -
S.K.H.M Higher Secondary School
Chennai 08.2011 - 05.2013
Skills
Retention strategies
Performance improvement
Interpersonal communication skills
Customer Relations
Customer service
Relationship building and rapport
Business development and planning
MS Office
Certification
Local Cisco Certified Networking Associate
Interests
Business Management
Additional Information
Father: Susheel Kumar S
Date of Birth: 10th September 1995
Gender: Male
Marital Status: Single
Timeline
Senior Catalog Associate
Amazon.com
04.2021 - Current
Operations Manager
Nautone
10.2020 - 04.2021
Senior Business Development Associate
SkillsDA Cybersecurity
02.2020 - 06.2020
Sr. Business Development Executive
Extramarks India Pvt Ltd
04.2019 - 09.2019
Machine Learning Data Associate L1
Amazon.com
06.2017 - 02.2019
Local Cisco Certified Networking Associate
08-2016
B.Tech IT - Information Technology
Dhanalakshmi College Of Engineering
08.2013 - 05.2017
12th -
S.K.H.M Higher Secondary School
08.2011 - 05.2013