Summary
Overview
Work History
Education
Skills
Certification
Interests
Additional Information
Timeline
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Vidya Sagar S

Vidya Sagar S

Chennai

Summary

Highly Motivated with extensive knowledge in communication, service handling. Focused on improving productivity, increasing efficiency and enhancing quality. Seeking a platform that utilizes my skills and knowledge in a well established and innovative organization.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Senior Catalog Associate

Amazon.com
Chennai
04.2021 - Current


  • Adapted to Amazon's Retail Systems Platform for supporting vendors and buyers in enhancing retail selection on Amazon's online catalog.
  • Obtained excellent written and oral communication skills in English.
  • Created 10 Simple issue Management prods and Managed follow-ups on regular basis
  • Handled day-to-day volumes of assigned tasks and ensured Service level Agreement is met as per quality standards.
  • Trained New Employees about process in simple manner.
  • Developed strong business communication skills - ability to communicate with internal/external stakeholder clearly and concisely.
  • Observed strong analytical skills
  • Investigated and identified 'Root Cause Analysis' for recurring problem.
  • Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information.
  • Established strong vendor relationships to maintain and support business.

Operations Manager

Nautone
Chennai
10.2020 - 04.2021
  • Devised processes to boost long-term business success and increase profit levels with CEO and Business vertical heads.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Onboarded CRM, Employee Enable Software for organized system
  • Managed 5 Vertical's data to calculate Profit and Loss
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Senior Business Development Associate

SkillsDA Cybersecurity
Chennai
02.2020 - 06.2020
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Consulted with product development teams to enhance products based on customer data.
  • Generated new business with marketing initiatives and strategic plans.
  • Generated Leads using LinkedIn sales navigator.
  • Created and presented presentations to end customer.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Negotiated, prepared and signed contracts with 10 clients.

Sr. Business Development Executive

Extramarks India Pvt Ltd
Chennai
04.2019 - 09.2019
  • Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
  • Managed about 6 sales executives and enabled them to success.
  • Created Call Audit and Feedback reports by tracking weekly sales.
  • Identified customers from previously untapped market sectors with innovative call strategy.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Set up appointments with interested customers according to schedule availability.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs
  • Made Average of 100 calls to prospect external lead sources and advance sales process.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Ranked top 3 in revenue from active date.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Maintained friendly and professional customer interactions at all times.


Machine Learning Data Associate L1

Amazon.com
Chennai
06.2017 - 02.2019
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learning about audio and providing proper solutions for it.
  • Identifying problem statement from given audio and providing proper transcription with proper quality.
  • Maintaining quality as well as work under fast-paced workspace.
  • Own and managed integration of portfolio of sellers and help them become self-reliant through basic training.
  • Track and monitor performance and quality of key partners to manage their performance.
  • Assist in procuring products from clients to list on platform.
  • Topped quality table consistently for last 6 months in this platform
  • Awarded extra mile award for consistent performance.
  • Went through critical process as recognition.

Education

B.Tech IT - Information Technology

Dhanalakshmi College Of Engineering
Chennai
08.2013 - 05.2017

12th -

S.K.H.M Higher Secondary School
Chennai
08.2011 - 05.2013

Skills

Retention strategies

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Certification

Local Cisco Certified Networking Associate

Interests

Market Research

Business Management

Additional Information

Father: Susheel Kumar S

Date of Birth: 10th September 1995

Gender: Male

Marital Status: Single

Timeline

Senior Catalog Associate

Amazon.com
04.2021 - Current

Operations Manager

Nautone
10.2020 - 04.2021

Senior Business Development Associate

SkillsDA Cybersecurity
02.2020 - 06.2020

Sr. Business Development Executive

Extramarks India Pvt Ltd
04.2019 - 09.2019

Machine Learning Data Associate L1

Amazon.com
06.2017 - 02.2019

Local Cisco Certified Networking Associate

08-2016

B.Tech IT - Information Technology

Dhanalakshmi College Of Engineering
08.2013 - 05.2017

12th -

S.K.H.M Higher Secondary School
08.2011 - 05.2013

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Vidya Sagar S