Surya Shikhar
Bangalore
Summary
An enthusiastic 2021 graduate with great communication and relationship building skills, ready to learn and deliver based on my education and other skills gathered while learning at home during the pandemic. I am self motivated and open to learn and up-skill myself according to the latest trends. I take my work seriously and have just the right amount of sense of humor to keep life at balance.
Overview
4
4
years of professional experience
Work History
Senior Catalog Associate
Headout
07.2022 - Current
- Launched and managed new experiences across emerging markets in Europe, as well as the UK, US, and Live entertainment space.
- Worked on and spearheaded multiple projects and clean-ups, conducted team-level workshops
- Currently, handling the New Categories pod, focusing on launching new verticals such as HOHO, Rail Passes, and Airport Transfers.
- Additionally, spearheading a pilot initiative aimed at improving SP communications by reducing dependency on Biz and Biz Ops teams.
Associate - Customer Experience
Headout
10.2021 - 06.2022
- Took care of all customer and partner interactions, effectively resolve issues and/or escalations in a timely manner, Managing 5-10 medium to high-level escalations on a daily basis, Responsible for keeping all the 3 lines of customer communication open at all times and maintaining team PRR(Positive response rate) > 85%
Marketing Intern
ATCO Projects Pvt Ltd.
Bengaluru
10.2020 - 12.2020
- Managed the official social media handles, Developed and spearheaded multiple marketing campaigns, Designed print ads, Mentored under the marketing head
Education
BBA - Finance And International Business
Christ University
Bengaluru, KA07-2021
Class 12th, Commerce with Entrepreneurship -
DELHI PUBLIC SCHOOL
Patna01.2018
Class 10th -
DELHI PUBLIC SCHOOL
Patna01.2016
Skills
- Creative spirit
- Reliable and professional
- Adaptability
- Team player
- Fast learner
Research and projects
- RESEARCH PAPER - Conducted a study on the effectiveness of adoption of surrogate marketing strategies by Liquor companies globally and understanding the acquaintance and perception towards the concept.
- WEBSITE DEVELOPMENT - Developed a website for a Mexican fast food truck, curated and incorporated the menu, ordering placing facility, billing system, map and feedback system. URL -https://suryashikhar.wixsite.com/1823545suryashikhar
- DISSERTATION ON EFFECTIVENESS OF SUROGATE MARKETING STRATEGIES - Conducted a study on the effectiveness of adoption of surrogate marketing strategies by Liquor companies globally and understanding the acquaintance and perception towards the concept.
- ENTREPRENEURSHIP DEVELOPMENT PROJECT - Developed a comprehensive business plan for an enterprise selling custom-designed shirts and t-shirts focused on the Indian middle-class segment.
Timeline
Senior Catalog Associate
Headout
07.2022 - Current
Associate - Customer Experience
Headout
10.2021 - 06.2022
Marketing Intern
ATCO Projects Pvt Ltd.
10.2020 - 12.2020
BBA - Finance And International Business
Christ University
Class 12th, Commerce with Entrepreneurship -
DELHI PUBLIC SCHOOL
Class 10th -
DELHI PUBLIC SCHOOL
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