Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Sai Vamsi Sankabathula

Hyderabad

Summary

Looking to obtain a full-time position in a company where I can offer many years' experience and apply skills to new role. Proficient in project planning, scheduling, and oversight with advanced expertise in customer relations and documentation, apply my academic, technical and leadership skills to support the growth and success of the company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Digital Media Senior Associate

Google Operation Center
05.2022 - Current
  • Support Account Managers and customers with their advertising technical issues resolution via email, chat, phone, or VC channels (depending on the pod, this may vary).
  • Provides prompt and efficient service to customers and account managers, including appropriate escalation of customers' issues.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Trained new associates joined the team and made them proficient in the subject before they hit the floor.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.

CS OPERATIONS INTERNATIONAL PHONES

AMAZON
11.2019 - 05.2022
  • Provided excellent customer service in high-volume, fast-paced environment, empathetically handling concerns and complaints
  • Utilized articles and internal implements to solve each customer issue in a timely manner, also selected for Canada primary phones pilot project due to high work ethic and best performance
  • Supported Amazon.co.uk E-mails, chats, phones.

RECRUITMENT INTERNSHIP WITH (TMI)

NATIONAL ACCOUNT MANAGER JOB DIALOG
06.2017 - 07.2017
  • I have excellent time management skills with the ability to multitask while working within deadlines and time constraints
  • Looking to obtain a full-time position in a company where I can apply my academic, technical, and leadership skills to support the growth and success of the company
  • Engaged in high-level conversation particularly so when there are high volumes of hiring and requirements are geographically spread
  • Responsible for cold calling and outreach to achieve our client requirement.

Education

BACHELOR OF BUSINESS ADMINISTRATION (BBA) -

ROOTS DEGREE COLLEGE
01.2019

Skills

  • Microsoft Word, Excel, SQL
  • Creative spirit
  • Team Supervision
  • Training and mentoring
  • Team Leadership
  • Reliable and professional
  • Performance monitoring
  • Team collaboration
  • Performance improvement

Affiliations

  • PRESIDENT OF ARTS AND THEATRE CLUB
  • MEMBER OF CCI, YI (YOUNG INDIA) COMMITTEE AND TOASTMASTERS INTERNATIONAL CLUB.
  • WORKED IN A PROJECT AS MARKETING HEAD COLLABORATE
    WITH GHMC TELANGANA & ANDHRA PRADESH Govt.

Accomplishments

  • AMAZON
    BEST PERFORMANCE IN ALL THE METRICS
    PROVIDED DECEMBER 2021, 2020
  • GOC

Best performance and reserve an award for the excellent work done

Certification

  • Intermediate MS Excel, SQL, and Tableau for Data Visualization and Reporting certificate from Indian Institute of Technology (IIT) Kanpur
  • Certified in project management by Google

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Digital Media Senior Associate

Google Operation Center
05.2022 - Current

CS OPERATIONS INTERNATIONAL PHONES

AMAZON
11.2019 - 05.2022

RECRUITMENT INTERNSHIP WITH (TMI)

NATIONAL ACCOUNT MANAGER JOB DIALOG
06.2017 - 07.2017

BACHELOR OF BUSINESS ADMINISTRATION (BBA) -

ROOTS DEGREE COLLEGE

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Sai Vamsi Sankabathula