Nandam Sai
Digital Media Senior Associate
Hyderabad
Summary
Seeking a challenging analyst position where I can leverage my analytical skills, attention to detail and strategic thinking to drive impactful business decisions.
Overview
7
7
years of professional experience
4
4
Certifications
1
1
Language
Work History
Digital media Senior Associate
Google operation Center
07.2020 - 03.2025
- I have 4 years and 7 months (25th July 2020–March 2025) of experience as Digital media Senior Associate in Google operation Center, Hyderabad.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Process Associate
Genpact
08.2018 - 07.2020
- I have 2 years (19th Aug 2018-20th July 2020) of experience as Process Associate Operations in Genpact, Hyderabad.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
Education
MBA - Finance And Marketing
Qis College of Engineering And Technology
Ongole, India 04.2001 -
Bachelor of Arts - Commerce
Chalapathi Degree College
Lam Guntur 04.2001 -
Skills
MS-office–Excel and Word
Typing speed -32 WPM with100% accuracy
Team leadership
Performance monitoring
MS office
Problem-solving
Customer service
Problem-solving abilities
Adaptability and flexibility
Decision-making
Customer interaction
Certification
Google Sheets: Advanced Formulas and Functions 2nd Sep 2020 LinkedIn.
Interests
Playing cricket, Gardening & Web browsing
cricket , music and traveling
Hobbies:
- Playing and watching cricket (teamwork, leadership, and strategic thinking)
- Listening to music (helps with focus and relaxation)
- Traveling (exploring new places, cultures, and adaptability)
I
Timeline
Digital media Senior Associate
Google operation Center
07.2020 - 03.2025
Process Associate
Genpact
08.2018 - 07.2020
MBA - Finance And Marketing
Qis College of Engineering And Technology
04.2001 -
Bachelor of Arts - Commerce
Chalapathi Degree College
04.2001 -