Vidyanand Jha
Operations Head
Noida
Summary
Dynamic Operations Head with over 12+ years of experience in optimizing resources and driving operational efficiency. Achieved a 25% reduction in operational costs while generating INR 5 crore in revenue within the first year of branch management. Expertise in orchestrating cross-functional teams and enhancing processes to align with and exceed business objectives. Committed to leveraging analytical skills and strategic thinking to foster continuous improvement and sustainable growth.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operations Head
askIITians Web Pvt Ltd
06.2024 - Current
- Achieved a 25% reduction in operational costs for the 2024-25 academic year through strategic process enhancements and meticulous resource management.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Trained and mentored staff on best practices to foster a culture of continuous improvement.
- Coordinated project timelines and deliverables to meet strategic business objectives.
- Managed vendor relationships to negotiate contracts and enhance service delivery.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Branch Manager
Highline Training and Education LLC
01.2020 - 05.2024
- Oversaw comprehensive operations for the Doha and Al Khor branches, integrating counseling, sales, and daily activities.
- Formulated and managed P&L statements, tracking income and expenses, while setting targets for performance.
- Generated INR 5 crore in revenue during the inaugural year.
- Oversaw daily branch operations, ensuring compliance with organizational policies and procedures.
- Led team in developing training programs, enhancing staff skills and performance.
- Implemented strategic initiatives to improve client engagement and satisfaction.
- Analyzed branch performance metrics, identifying areas for operational improvement.
- Managed budgeting processes, optimizing resource allocation for maximum efficiency.
- Established strong community partnerships, enhancing brand visibility and outreach.
- Streamlined workflow processes, resulting in improved service delivery and reduced turnaround time.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Coordinator
askIITians Web Pvt Ltd
12.2018 - 12.2019
- Coordinated branch operations to ensure seamless service delivery and customer satisfaction.
- Implemented process improvements to enhance efficiency in administrative tasks.
- Developed training materials and conducted sessions for new staff onboarding.
- Managed scheduling and resource allocation to optimize team performance.
- Implemented marketing initiatives to increase brand awareness and drive sales growth within the branch.
Sales Team Leader
Applect Learning System Pvt Ltd
03.2013 - 11.2017
- Directed a team of 10 education counselors, concentrating on target attainment, attrition management, and effective retention strategies.
- Counseled over 5,000 students in preparation for the JEE, NEET, SAT, and other competitive exams, generating approximately INR 30 million in revenue.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
Education
M.B.A. - Operations Management
AMITY University
09.2018
B.B.A. - Sales & Marketing
Punjab Technical University
08.2012
Skills
- Client relationship management
- Data analysis proficiency
- Proficient in technology
- Risk analysis expertise
- Analytical problem-solving
- Negotiation Skills
- Financial expertise
- Operational Management
- Financial Management
- Regulatory Compliance
- Customer Experience Strategy
- Team Leadership
Interests
Playing Cricket, Exploring New Places
Timeline
Operations Head
askIITians Web Pvt Ltd
06.2024 - Current
Branch Manager
Highline Training and Education LLC
01.2020 - 05.2024
Branch Coordinator
askIITians Web Pvt Ltd
12.2018 - 12.2019
Sales Team Leader
Applect Learning System Pvt Ltd
03.2013 - 11.2017
B.B.A. - Sales & Marketing
Punjab Technical University
M.B.A. - Operations Management
AMITY University