VIDYA SRI RAMANUJAM
Infra Managed Service Analyst
Summary
Results-driven Infrastructure Managed Service Analyst with 5+ years of experience supporting Linux-based production environments in managed services. Expertise includes incident management, troubleshooting, system monitoring, and automation. Microsoft Azure certified (AZ-900, AZ-104) with a focus on cloud operations and infrastructure automation. Seeking to enhance system reliability in Cloud Operations or Infrastructure Support roles.
Overview
4
4
Certifications
5
5
years of professional experience
Work History
Infra Managed Service Analyst
Accenture
07.2021 - Current
- Managed 100,000+ Linux servers across Cloud, On-Premises, and Hybrid environments, ensuring 99.9% uptime through proactive monitoring and system maintenance.
- Provided production support for enterprise-grade Red Hat Enterprise Linux (RHEL), Ubuntu, and AIX server environments.
- Executed end-to-end server lifecycle management, including DNS record provisioning, server onboarding, dependency validation, and decommissioning.
- Handled full incident lifecycle management via ServiceNow (Incidents, SCTASKs, and CTASKs) triggered by Splunk alerts and user requests, maintaining strict SLA compliance.
- Participated in Major Incident Management (MIM) bridge calls, collaborating with cross-functional teams and utilization of AWS Connect / On-call to restore critical business services rapidly.
- Participated in Major Incident Management (MIM) bridge calls, collaborating with cross-functional teams to restore critical business services rapidly using AWS Connect and On-call support.
- Participated in change management (CTASK) activities, including implementation and post-change validation.
- Performed routine system administration, log analysis, disk space utilization checks, and automated post-reboot health validations.
- Participating in change management (CTASK) activities, including implementation and post-change validation.
- Streamlined system configuration management and automated operational workflows with Puppet and Ansible playbooks, reducing manual intervention and improving consistency.
- Developed custom Bash shell scripts utilizing variables, loops, conditionals, and functions to automate repetitive administrative tasks and daily checks.
- Supported virtualized infrastructure and cloud-based environments, assisting in VMware, Cloud PC, and AWS console administrative operations.
- Coordinate with vendors & technology partners to resolve hardware and software issues.
- Ensuring compliance with operational procedures and maintaining system stability.
Education
Bachelor’s Degree - B. Tech
Eluru College of Engineering & Technology
01-2020
Intermediate - MPC
Sri Chaitanya Junior College
04.2001 -
S.S.C -
Sri Sai High School
04.2001 -
Skills
Operating Systems - Linux (RHEL, CentOS)
Automation & Scripting - Ansible (Basics – Playbooks, automation support), Shell Scripting (Basics)
Cloud Technologies - Microsoft Azure Fundamentals
Languages - C, Java
Tools - ServiceNow, Putty, Grunt, Micetro, Vcenter, Splunk, RDP
Microsoft Office
Certification
Microsoft Azure Fundamentals (AZ-900)
Disclaimer
Signature
Timeline
Infra Managed Service Analyst
Accenture
07.2021 - Current
Intermediate - MPC
Sri Chaitanya Junior College
04.2001 -
S.S.C -
Sri Sai High School
04.2001 -
Bachelor’s Degree - B. Tech
Eluru College of Engineering & Technology