VIGNESH DEVARAJAN
Experienced Diagnostics Operations Manager - B2B
Chennai
Work Preference
Summary
Dynamic and results-oriented Diagnostics Operations Leader with over 12 years of proven success in driving operational excellence within high-volume healthcare environments. Expertise in streamlining complex processes, leading high-performing teams, and delivering exceptional diagnostic services with precision and efficiency. Skilled in strategic decision-making and innovative problem-solving, ensuring seamless coordination across multiple functions to consistently exceed organizational goals. Committed to optimizing workflows, enhancing service quality, and delivering superior patient care while achieving sustained business growth and operational efficiency.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Assistant Manager
Neuberg Diagnostics
03.2022 - 07.2025
- Coordinate end-to-end implementation of corporate health initiatives, including health check-up camps, annual wellness programs, and B2B lab service projects.
- Collaborate closely with cross-functional teams—Operations, Logistics, IT, and Marketing—to ensure timely and successful execution of project deliverables.
- Maintain and track project dashboards, timelines, and key performance indicators (KPIs) such as turnaround time (TAT), service quality, and cost efficiency.
- Serve as the Single Point of Contact (SPOC) for alliance partners and internal stakeholders, ensuring smooth communication and alignment.
- Facilitate seamless coordination between field teams (phlebotomists, collection centers) and back-end laboratories to drive efficient project execution.
- Address service-related escalations and client feedback with prompt and effective resolution to ensure high client satisfaction.
- Monitor critical project performance metrics, including sample volumes, revenue generation, turnaround time, and customer satisfaction scores.
- Prepare and present monthly and quarterly performance reports for leadership and alliance partners, providing actionable insights for continuous improvement.
Process Manager
Mr Medicine
12.2020 - 02.2022
- Identified, evaluated, and onboarded diagnostic labs and service providers to expand service network.
- Negotiated commercial terms, SLAs, and partnerships to ensure competitive pricing and service quality.
- Managed strong relationships with partners, ensuring smooth collaboration and service delivery.
- Managed end-to-end operations: appointment scheduling, home sample collection, lab testing, and report delivery.
- Optimized operational KPIs: sample pickup time, report turnaround time (TAT), service quality, and cost efficiency.
- Handled escalations, resolving operational and customer issues to ensure service continuity.
Team Leader - Operations
I2H Solution
07.2020 - 12.2020
- Lead and manage the day-to-day operations of the PAN Diagnostics Order Assignment team, ensuring seamless allocation of diagnostic orders across multiple regions.
- Monitor, track, and analyze incoming diagnostic service requests and assign them efficiently to field collection teams to ensure timely service delivery.
- Coordinate with operations, logistics, and lab partners to resolve assignment bottlenecks, ensuring high service quality and turnaround time (TAT) adherence.
- Act as the primary escalation point for order assignment issues, ensuring quick resolution and minimal service disruption.
- Maintain and optimize the order assignment workflow by analyzing performance metrics (e.g., assignment accuracy, TAT, rejection rates) and implementing process improvements.
- Generate daily/weekly reports on order status, pending assignments, and team performance for senior management.
Coordinator – Diagnostics & Nursing Assistant
Portea Home Health Care
10.2015 - 10.2019
- Diagnostics Coordinator:
- Schedule and coordinate daily diagnostic tests and sample collections.
- Ensure timely delivery of lab reports and maintain accuracy.
- Liaise between doctors, labs, and patients for seamless operations.
- Maintain records of tests, samples, and reports for auditing.
- Monitor diagnostic inventory and ensure compliance with quality standards.
- Resolve patient and provider escalations promptly.
- Nursing Assistant Coordinator:
- Schedule and manage daily nursing assistant duties and patient visits.
- Supervise and assist nursing staff in patient care and procedures.
- Ensure adherence to safety, hygiene, and clinical protocols.
- Monitor patient vitals and support diagnostic preparations.
- Train and guide new nursing assistants on SOPs and best practices.
- Maintain patient care records, and assist in follow-ups.
- Coordinate between nursing staff, patients, and internal teams for smooth care delivery.
Lab Technician
Dr. Mehta's Hospitals
02.2012 - 05.2015
- Collect blood and samples safely and accurately.
- Label and handle samples properly.
- Maintain patient records and follow safety protocols.
- Perform lab tests and record results accurately.
- Maintain lab equipment and reagents.
- Follow lab safety and quality standards.
Education
Diploma - Medical Lab Technology
IID COMMUNITY COLLEGE
05.2015
Diploma - Computer Application
IID COMMUNITY COLLEGE
05.2011
SSLC - undefined
AMUTHA MATRICULATION HIGHER SECONDARY SCHOOL
05.2010
Skills
CRM and MIS management
Advanced Excel skills
Customer service and engagement
EMR documentation
Analytical thinking
Technical report writing
Negotiation skills
Cross-functional collaboration
Task prioritization
Business operations knowledge
Field marketing strategies
Service orientation
Sales analytics
Customer relationship management
Report generation
Inventory management systems
Active listening skills
Critical thinking
Decision making
Digital marketing strategies
Operations management
Problem-solving
Adaptability and flexibility
Staff supervision
Affiliations
- Chess
- Carom
- Movies
Timeline
Assistant Manager
Neuberg Diagnostics
03.2022 - 07.2025
Process Manager
Mr Medicine
12.2020 - 02.2022
Team Leader - Operations
I2H Solution
07.2020 - 12.2020
Coordinator – Diagnostics & Nursing Assistant
Portea Home Health Care
10.2015 - 10.2019
Lab Technician
Dr. Mehta's Hospitals
02.2012 - 05.2015
Diploma - Computer Application
IID COMMUNITY COLLEGE
SSLC - undefined
AMUTHA MATRICULATION HIGHER SECONDARY SCHOOL
Diploma - Medical Lab Technology
IID COMMUNITY COLLEGE