Open To Work
DEEPSHIKHA Kumari
Bangalore
Work Preference
Summary
Dynamic professional with extensive experience in banking operations at Axis Bank, excelling in customer service and compliance. Proven track record in process improvement and relationship building, enhancing customer satisfaction and contributing to revenue growth. Proficient in MIS reporting and data management, with a strong focus on achieving operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
08.2025 - 03.2026
- Managed day-to-day branch operations and ensured smooth service delivery
- Cross-sold insurance and investment products, enhancing branch revenue
- Promoted banking products and services, contributing to branch target achievement
- Guided customers in selecting loan products, improving customer satisfaction
- Facilitated loan processing for personal and car loans, reducing turnaround time by 15%.
- Resolved 100+ daily customer queries on CASA, FD, RD, cheque clearing, insurance and loan products.
- Built and maintained strong customer relationships to enhance satisfaction
- Ensured 100% KYC compliance and accurate documentation for all transactions.
Sr. Executive – Backend Operations
Sterlite Technologies Limited (STL)
06.2023 - 08.2024
- Oversaw data tracking and MIS reporting to ensure accurate insights and informed decision-making
- Streamlined workflows to enhance backend process efficiency
- Updated and maintained SOPs and operational documentation for consistency and compliance
- Collaborated with teams to ensure effective execution of operations
Senior Coordinator – School of Design
Ansal University
04.2022 - 05.2023
- Coordinated schedules, meetings, and academic operations to streamline workflow and enhance collaboration
- Facilitated effective communication between students and faculty, fostering a supportive academic environment
- Managed student MIS and academic records, supporting accurate and timely information access
Associate Service Consultant
Policybazaar
Gurgaon
08.2021 - 03.2022
- Processed customer requests to ensure timely resolution in health insurance operations
- Maintained accurate CRM data and performed regular updates to support operational efficiency
- Trained new employees on company policies and procedures to facilitate smooth onboarding
Program Coordinator – School of Management
Mangalmay Group of Institutions
12.2019 - 03.2021
- Prepared MIS and variance reports, and maintained student rosters to support program decision-making
- Coordinated student activities and managed administrative tasks to enhance student engagement and streamline operations
- Coordinated academic programs and events for diverse student populations.
- Managed schedules and logistics for faculty and student meetings.
- Developed communication materials for program promotions and outreach.
Education
MBA - Pursuing
Dr. D. Y. Patil Medical College, Hospital & Research Centre
04-2026
B.A. - History Honours
Jay Prakash University
Chhapra, BiharSkills
- Banking Operations
- Loan Processing
- Account Handling
- Compliance
- Documentation
- Data Management
- MIS Reporting
- Reporting Tools
- CRM Systems
- MIS Systems
- Operations management
- Process Improvement
- Data analysis
- Project management
- Customer service
- Relationship management
- Stakeholder Management
- Backend Operations
- MS Excel
- MS Word
- PowerPoint
- Coordination
- Document management
- Customer satisfaction
- Compliance assurance
- Communication
- Document management
- Customer satisfaction
- Compliance assurance
Keywords For Ats
- Backend Operations
- Banking Operations
- Assistant Manager
- Customer Service
- MIS Executive
- Data Management
- Loan Processing
- Account Handling
- CRM
- Coordination
Certification
- IRDAI Certified Insurance Agent
Timeline
Assistant Manager
Axis Bank
08.2025 - 03.2026
Sr. Executive – Backend Operations
Sterlite Technologies Limited (STL)
06.2023 - 08.2024
Senior Coordinator – School of Design
Ansal University
04.2022 - 05.2023
Associate Service Consultant
Policybazaar
08.2021 - 03.2022
Program Coordinator – School of Management
Mangalmay Group of Institutions
12.2019 - 03.2021
MBA - Pursuing
Dr. D. Y. Patil Medical College, Hospital & Research Centre
B.A. - History Honours
Jay Prakash University