Results-driven HR Operations Professional with 7+ years of experience across onboarding, background verification, contract management, and employee lifecycle operations within large global organizations. Proven expertise in Workday, SAP, Taleo, HireRight, and HR compliance processes. Known for operational excellence, process automation, stakeholder management, and consistently meeting SLAs with zero escalations.
Overview
8
8
years of professional experience
Work History
HR Operations
Barclays Global Service Centre Pvt. Ltd.
Chennai
12.2020 - Current
Lead end-to-end onboarding and contract generation for India hires, including Candidate ID creation and salary updates in SAP.
Manage Day 1 joining formalities, ensuring a seamless onboarding experience and strong early employee engagement.
Own the complete background screening lifecycle (credit, criminal, education, employment) using HireRight and internal tools.
Maintain accurate HR data in SAP to support payroll processing and management reporting.
Monitor shared mailboxes, log controls, and daily operational checks to ensure SLA adherence.
Handle escalations, conduct root-cause analysis, and implement corrective action plans.
Coordinate with onboarding and location teams to validate expected start dates and pre-joiner activities.
Train and mentor new joiners through live case handling and process walkthroughs.
Developed GWIs (Global Work Instructions) to improve process knowledge transfer and team efficiency.
Took additional responsibility in 2025 for FINRA regulatory requirements, coordinating fingerprinting and enhanced screening for in-scope candidates.
Actively participated in UAT testing and Workday contract automation, resulting in reduced SLA timelines and improved team productivity.
Consistently cleared high-priority volumes and BAU complaints with 100% TAT and zero escalations.
HR Shared Services
Cognizant Technology Solutions Pvt. Ltd.
Chennai
08.2018 - 12.2020
Supported India HR Operations, addressing employee queries related to policies, leave management, and HR services.
Managed end-to-end leave and absence processes through Global Service Desk and One Cognizant platform.
Handled background verification processes, HCM updates, and data remediation requests.
Executed India separation processes, including clearances and issuance of experience letters.
Supported North America HR processes, including verifications and experience letters.
Junior Executive
Shriram Transport Finance Company Ltd.
Chennai
02.2018 - 07.2018
Processed new vehicle loan applications and coordinated approvals with regional leadership.
Managed fund transfers, account reconciliation, and third-party payments.
Ensured confidentiality and accuracy in customer cash and account transactions.
Responsible for JUB (safe locker) management and compliance activities.
Education
B.Tech - Information Technology
Meenakshi University
Chennai, India
10-2017
Higher Secondary -
CSI St. Thomas Matriculation School
05-2013
Secondary -
CSI St. Stephen’s Matriculation School
04-2011
Skills
HR Operations & Employee Lifecycle Management
Onboarding coordination
Employee relations
Process improvement
Background screening
Quality assurance
Background Verification (End-to-End)
Onboarding & Contract Generation
HR Systems: Workday
HR Systems: SAP
HR Systems: Taleo
HR Systems: PeopleSoft HCM
Compliance & Regulatory Processes (FINRA)
Process Automation & UAT Testing
SLA Management & Escalation Handling
Stakeholder & Candidate Experience
HR Systems: HireRight
HR Systems: ServiceNow
Office Tools: MS Excel (Macros)
Office Tools: Word
Office Tools: PowerPoint
Awards Recognition
Awarded Best Continuous Improvement Ideator
Recognized for creating 2,000+ contracts independently using macros
Multiple stakeholder and Talent Acquisition recognitions