Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Custom
Timeline
Generic
VIGNESHWARAN VENKATRAJ

VIGNESHWARAN VENKATRAJ

Coonoor

Summary

Dedicated and meticulous technical lead with a strong focus on meeting client-provided technical requirements and internal business goals. Experienced in effectively prioritizing projects to fulfill contractual obligations and revenue requirements. Committed to providing foresight and effective management that leads to satisfied customers and continuous revenue growth. As a Laptop and Device Installation Administrator with 2 years of experience, specializes in configuring, deploying, and managing a wide range of devices, including laptops, desktops, and Apple products. Skilled in troubleshooting hardware/software issues, managing device security, and ensuring optimal performance across various operating environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Device Specialist

Cognizant Technologies Solutions
08.2021 - Current
  • Deploy, maintain, and manage Microsoft Intune and Autopilot for endpoint configuration, security, and software deployment across a global network of devices.
  • Oversee the deployment and management of Apple devices (iPhones, iPads, MacBooks) using Apple Business Manager (ABM) and Mobile Device Management (MDM) solutions.
  • Configure MDM/MAM policies using Jamf and Intune to efficiently manage and secure Windows and Apple devices.
  • Responsible for global IT asset management, ensuring accurate tracking and documentation of all devices across multiple locations.
  • Provide excellent service and attention to customers during face-to-face encounters and through phone support, ensuring timely resolution of issues and user satisfaction.
  • Maintain and update system images for rapid deployment, reducing setup times by 30% and ensuring compliance with security standards.
  • Train users on proper device usage, best practices, and security guidelines, resulting in increased operational efficiency.
  • Collaborate with the IT team to implement security updates, patches, and software upgrades across all devices.
  • Provided technical support for Windows, macOS, and Apple devices, assisting in the installation, configuration, and troubleshooting of hardware and software issues.
  • Assisted in the deployment of new devices, including imaging, setup, and end-user training.
  • Configured network settings, VPNs, and email setups to ensure smooth connectivity for remote and in-office users.
  • Managed device repairs and warranty claims, coordinating with vendors and service providers to minimize downtime.

TECHNICAL LEAD

COGNIZANT TECHNOLOGY SOLUTION
05.2019 - 08.2021
  • Evaluate system specifications for hardware/software compatibility
  • Provide root cause analysis and resolution for Priority 1 Incidents
  • Collaborate with vendors such as Microsoft, VMware, and Cisco to find solutions
  • Perform server performance analysis using Windows or ESX performance monitor tools
  • Manage Service Level Agreements and ensure policy/procedure compliance
  • Proactively monitor servers to anticipate and mitigate problems
  • Oversee installation of software programs and hardware systems
  • Perform basic SQL database administration tasks such as maintenance, backups, and troubleshooting
  • Assist in deploying, monitoring, and scaling Azure cloud services including Azure Virtual Machines, Azure SQL Database, and Azure Storage
  • Support AWS infrastructure including EC2 instances, S3 storage, and VPC configurations.
  • Established continuous feedback loop with customers, integrating their input into product development for greater satisfaction.
  • Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.

SR. SYSTEM ENGINEER

COGNIZANT TECHNOLOGY SOLUTION
08.2018 - 05.2019
  • Coordinate with vendors to ensure platforms meet agreed-upon system performance
  • Execute and monitor database replication of complex multisite storage-area-networks
  • Provide advanced troubleshooting support for virtualization infrastructure
  • Document virtualization environment and keep documents updated
  • Optimize health performance monitoring of virtualized architecture
  • Collaborate with clients to devise appropriate software and hardware solutions.
  • Improved system stability by performing regular audits, updating software patches, and addressing vulnerabilities promptly.
  • Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.

Education

BACHELOR OF TECHNOLOGY - ENGINEERING

SRM UNIVERSITY
Chennai, Tamil Nādu, India
01.2017

High School Diploma -

ST. JOSEPH’S BOYS Anglo Indian Hr. Secondary School
Coonoor, Tamil Nādu, India
01.2013

Skills

  • 2 Years in Device Installation & Configuration and hardware support & apple Device Management (macOS, iOS)
  • Device Imaging & Deployment
  • Hardware/Software Installation & Support
  • Microsoft Intune & Autopilot Deployment
  • Global IT Asset Management
  • MDM/MAM Configuration (Intune, Jamf)
  • IT Security & Compliance
  • Self-motivated with ability to perform without appreciable direction
  • 4 years' experience configuring and supporting VMware administration
  • Proficient in supporting vSAN and VxRail environments
  • Experienced with VMware vSphere 6x including High Availability and Distributed Replication Services
  • Strong organizational, analytical, multi-tasking, and prioritization skills
  • Experienced in deploying, monitoring, and scaling Azure cloud services
  • Proficient in basic SQL database administration
  • Skilled in supporting AWS infrastructure including EC2 instances, S3 storage, and VPC configurations
  • Proven ability to perform complex tasks in customer-driven environment

Certification

  • 410 Installing and Configuring Windows Server 2012
  • Certified Kubernetes Administrator (CKA) with Practice Test Online Course
  • Google Cloud Professional Data Engineer
  • Microsoft Certified: Azure Administrator Associate

Accomplishments

  • Automated VMware Tools & hardware version upgrades, reducing human efforts and generating soft dollar benefits.
  • Successfully performed major version change of vCenter to the latest version.
  • Created a script to automate SSH termination post 15 minutes for security best practices.
  • Migration of Complex 7 Node AG Cluster from one datacentre to another.
  • Optimizing cost solution by downgrading the SQL Enterprise edition to standard edition for non-critical Servers.
  • Used Microsoft Excel advanced to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

KANNADA & TAMIL
ENGLISH

Custom

Coonoor, Tamil Nadu, 643102, +91 9486965292, vigneshvenkatraj7@gmail.com

Timeline

Device Specialist

Cognizant Technologies Solutions
08.2021 - Current

TECHNICAL LEAD

COGNIZANT TECHNOLOGY SOLUTION
05.2019 - 08.2021

SR. SYSTEM ENGINEER

COGNIZANT TECHNOLOGY SOLUTION
08.2018 - 05.2019

BACHELOR OF TECHNOLOGY - ENGINEERING

SRM UNIVERSITY

High School Diploma -

ST. JOSEPH’S BOYS Anglo Indian Hr. Secondary School

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