Vijai R
Bank Operations Manager
Coimbatore
Summary
Proven Bank Operations Manager with a track record of enhancing customer satisfaction and reducing operational errors at CSB. Expert in regulatory compliance and risk management, I excel in staff training and development, and problem-solving. Achieved significant cost savings through strategic negotiations, demonstrating strong leadership and teamwork skills.
Overview
12
12
years of professional experience
Work History
Bank Operations Manager
CSB
06.2022 - Current
- Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Achieved cost savings through strategic vendor negotiations when procuring necessary resources for efficient bank operations functioning.
- Improved bank operations efficiency by implementing streamlined processes and procedures.
- Reduced operational errors with thorough quality control measures and staff training initiatives.
- Implemented risk management strategies to mitigate potential losses and safeguard the financial institution''s assets.
- Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Championed internal audits proactively identifying discrepancies before external audits, maintaining a strong record of compliance and reducing the risk of penalties.
- Spearheaded initiatives aimed at reducing fraudulent activities within the branch, leading to improved security measures and reduced financial losses from unauthorized transactions.
- Assisted in annual budget planning, analyzing historical data to forecast future expenses and revenue growth opportunities accurately.
- Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
- Complied with established internal controls and policies.
Assistant Manager of Operations
ESAF Small Finance Bank
06.2019 - 05.2022
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Branch Opening and Closing
- Client (Customer) Servicing
- Client Requests Processing
- Client Grievance Handling
- File Maintenance
- Updating registers
- Audit and Compliance
Customer Service Officer
ICICI Bank
05.2012 - 05.2019
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
MBA - Human Resources Management
DJ Academy For Managerial Excellence
Coimbatore, India 04.2001 -
PGDBO - Banking And Financial Support Services
NIIT
Coimbatore 04.2001 -
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Ramakrishna Institute of Technology
Coimbatore, India 04.2001 -
Skills
Team Leadership and Motivation
Multitasking
Willing to Learn
Time Management
Problem-Solving
Customer Service
Teamwork and Collaboration
Quality assurance standards
Regulatory Compliance Knowledge
Staff Training and Development
Team Leadership and Motivation
Languages
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Bank Operations Manager
CSB
06.2022 - Current
Assistant Manager of Operations
ESAF Small Finance Bank
06.2019 - 05.2022
Customer Service Officer
ICICI Bank
05.2012 - 05.2019
MBA - Human Resources Management
DJ Academy For Managerial Excellence
04.2001 -
PGDBO - Banking And Financial Support Services
NIIT
04.2001 -
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Ramakrishna Institute of Technology
04.2001 -
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