Vijay Bendi
Hyderabad
Summary
Results-driven Delivery Manager with 13 years of experience in project execution and resource management. Proven expertise in delivering high-value projects across diverse geographies while effectively managing stakeholder expectations. Strong written and verbal communication skills, complemented by participation in project management workshops. Highly productive in high-pressure environments, committed to maintaining quality standards throughout the project life cycle.
Overview
13
13
years of professional experience
Work History
Delivery manager
DAZN
Hyderabad
05.2023 - Current
- Managed multiple OTT platform initiatives across Web, Mobile, Connected TV, and Smart TV applications.
- Led cross-functional teams consisting of Engineering, QA, Product, Design, Operations, Legal, and Content teams.
- Delivered high-impact streaming platform enhancements supporting millions of global users.
- Coordinated release planning across multiple international markets.
- Managed project schedules, risks, dependencies, and executive reporting.
- Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Successfully launched multiple premium sports events with zero critical incidents.
Project Lead
Tech Mahindra Allyis
Hyderabad, Telangana
07.2022 - 04.2023
- Led a team of 30+ Engineers, SMEs, and Technical Leads supporting Microsoft customers across multiple regions.
- Managed end-to-end service delivery, driving operational excellence and continuous service improvements.
- Analysed performance metrics, implemented quality improvements, and achieved service objectives.
- Mentored managers and technical teams, fostering professional growth and high performance.
- Led Weekly and Monthly Business Reviews (WBR/MBR) with Microsoft, tracking actions and stakeholder alignment.
- Served as the primary liaison between Allyis and Microsoft, ensuring effective communication and client satisfaction.
Project Lead
Mindtree Pvt Limited
Hyderabad, Telangana
03.2018 - 07.2022
- Managed a team of 22 Support Engineers with 2 Technical Leads, driving performance, engagement, and retention.
- Oversaw team KPIs, rostering, adherence, headcount planning, training, and day-to-day operations.
- Led critical incident management, preventing escalations and ensuring service continuity.
- Delivered project initiatives, client engagements, calibration sessions, and boot camps.
- Identified and closed skill gaps, achieving 100% required skill coverage within six months.
- Managed performance reviews, objective setting, coaching, and regular feedback sessions.
- Conducted team communications, process updates, and ensured compliance with operational policies.
- Partnered with QA and Technical Leads to deliver quality feedback, refresher training, and continuous improvement initiatives.
Associate Consultant
Cap Gemini Technology Services India Limited
Hyderabad, Telangana
04.2016 - 02.2018
- Managed end-to-end Severity 1 & 2 incidents, ensuring rapid service restoration and minimal business impact.
- Monitored system performance, diagnosed server/network issues, and coordinated cross-functional teams during major incidents.
- Led Incident, Problem, Change, and Service Continuity Management processes.
- Documented incident timelines, supported root cause analysis, and tracked corrective actions.
- Acted as the primary point of contact during critical incidents, ensuring timely stakeholder communication and resolution.
- Produced action reports and drove continuous service improvements through regular client reviews.
Senior Associate
Tech Mahindra BSG
01.2015 - 03.2016
- Managed Severity 1 & 2 incidents, consistently meeting SLA targets and ensuring rapid service recovery.
- Coordinated cross-functional teams to resolve incidents, escalations, and major outages.
- Performed root cause analysis (RCA), developed workarounds, and drove permanent resolutions for known issues.
- Tracked incident progress, identified delivery gaps, and ensured timely reporting and stakeholder communication.
- Acted as the first point of escalation, maintaining effective incident management processes and service levels.
Career advisor
Wisdom IT Services India Private Limited
05.2013 - 01.2015
- Cultivated strong relationships with co-workers, management, and end users to foster a collaborative work environment.
- Provided technical support and troubleshooting for migrations, network connectivity, and security and database applications, enhancing system reliability.
- Administered systems by analysing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks to ensure optimal operational performance.
Education
B. Tech - ECE
Hi-Tech college of engineering and Technology
Hyderabad 01-2011
MPC -
Board of Intermediate
Hyderabad 01-2007
SSC - Board of Secondary
Swathi High School
Hyderabad 01-2005
Skills
- Project and Program Management
- OTT delivery
- Live Sports Streaming
- Agile / Scrum
- SDLC
- Service delivery management
- Product Launches
- Risk & Issue Management
- Stakeholder Management
- Cross-functional leadership
- Jira & Confluence
Custom
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Delivery manager
DAZN
05.2023 - Current
Project Lead
Tech Mahindra Allyis
07.2022 - 04.2023
Project Lead
Mindtree Pvt Limited
03.2018 - 07.2022
Associate Consultant
Cap Gemini Technology Services India Limited
04.2016 - 02.2018
Senior Associate
Tech Mahindra BSG
01.2015 - 03.2016
Career advisor
Wisdom IT Services India Private Limited
05.2013 - 01.2015
B. Tech - ECE
Hi-Tech college of engineering and Technology
MPC -
Board of Intermediate
SSC - Board of Secondary
Swathi High School