Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

VIJAY DHANABALAN

LEAD SOFTWARE ENGINEER
CHENNAI

Summary

Versatile Software Engineer talented at contributing to team-developed projects. Collaborative designer of useful solutions and perfectly customized products. Knowledgeable in programming and gifted at creating unique art.

Overview

13
years of professional experience
6
years of post-secondary education
3
Certifications
2
Languages

Work History

Expleo Group

Lead Software Engineer
05.2019 - Current

Job overview

  • Designed, coded, tested, debugged and documented programs using agile development practices.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Led a team of software engineers to successfully complete projects within deadlines, ensuring high-quality end products.
  • Conducted thorough code reviews to maintain consistency, readability, and adherence to best practices.
  • Developing CI/CD roadmap and implementing to the project.
  • Maintained Git workflow for version control (Source code management)
  • Development and maintained automated CI/CD pipeline for code deployment.
  • Built and deployed Docker containers for implementing microservice architecture from monolithic architecture.
  • Play a significant role in establishing operational processes for a fast-growing distributed cloud platform.
  • Scripting: Shell.
  • Write clean, well-documented, and resilient code.
  • CentOS/ Windows system administration and performance tuning.
  • Web stack (IIS, Apache, Tomcat, and PHP-fpm).
  • DevOps Engineer implementing data solutions from scratch from Planning to production using terraform advance level automation. Using Azure CI/CD pipelines to run terraform workflows. Creating Templated reusable modular pipelines in Azure DevOps.
  • Kubernetes implement on-prime with high availability.

TalentPro India

Technical Support Engineer
02.2019 - 05.2019

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

ORIGIN ITFS

Technical Support Engineer
09.2015 - 01.2019

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

PCS Technology

Systems Engineer
01.2015 - 08.2015

Job overview

  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Delivered helpdesk service and support to customers.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Created flowcharts, diagrams and other documentation.
  • Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.

Precision Technologies & Engineering

System Engineer
06.2013 - 01.2015

Job overview

  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.

Accel Frontline Limited

Customer Support Engineer
05.2012 - 06.2013

Job overview

  • Answered incoming support inquiries via chat, phone and email.
  • Acted as liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
  • Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Merrill Technology Limited

Claims Associate
10.2011 - 01.2012

Job overview

Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.

Forte Solution Pvt Ltd

Document Specialist
02.2011 - 10.2011

Job overview

  • Streamlined workflow processes by collaborating with team members on effective document management strategies

Education

Anna Distance Education
Chennai

Master of Science
06.2013 - 08.2014

C Kandaswamy Naidu College For Men
Chennai

Bachelor of Science
06.2006 - 04.2009

ELM Fabricius Higher School
Chennai

HSC
06.2005 - 04.2006

ELM Fabricius Higher School
Chennai

SSLC
06.2003 - 04.2004

Skills

Hardware & Networking

Certification

Azure DevOps Engineer - Professional

Timeline

Azure DevOps Engineer - Professional

05-2023

Lead Software Engineer

Expleo Group
05.2019 - Current

Technical Support Engineer

TalentPro India
02.2019 - 05.2019

Technical Support Engineer

ORIGIN ITFS
09.2015 - 01.2019

RHCE and RHSA 7

05-2015

Systems Engineer

PCS Technology
01.2015 - 08.2015

System Engineer

Precision Technologies & Engineering
06.2013 - 01.2015

Anna Distance Education

Master of Science
06.2013 - 08.2014

Hardware and Networking Certification CompTIA

01-2013

Customer Support Engineer

Accel Frontline Limited
05.2012 - 06.2013

Claims Associate

Merrill Technology Limited
10.2011 - 01.2012

Document Specialist

Forte Solution Pvt Ltd
02.2011 - 10.2011

C Kandaswamy Naidu College For Men

Bachelor of Science
06.2006 - 04.2009

ELM Fabricius Higher School

HSC
06.2005 - 04.2006

ELM Fabricius Higher School

SSLC
06.2003 - 04.2004
VIJAY DHANABALANLEAD SOFTWARE ENGINEER