Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

VIJAY DHANABALAN

LEAD SOFTWARE ENGINEER
CHENNAI

Summary

Versatile Software Engineer talented at contributing to team-developed projects. Collaborative designer of useful solutions and perfectly customized products. Knowledgeable in programming and gifted at creating unique art.

Overview

13
years of professional experience
6
years of post-secondary education
3
Certifications
2
Languages

Work History

Expleo Group

Lead Software Engineer
05.2019 - Current

Job overview

  • Designed, coded, tested, debugged and documented programs using agile development practices.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Led a team of software engineers to successfully complete projects within deadlines, ensuring high-quality end products.
  • Conducted thorough code reviews to maintain consistency, readability, and adherence to best practices.
  • Developing CI/CD roadmap and implementing to the project.
  • Maintained Git workflow for version control (Source code management)
  • Development and maintained automated CI/CD pipeline for code deployment.
  • Built and deployed Docker containers for implementing microservice architecture from monolithic architecture.
  • Play a significant role in establishing operational processes for a fast-growing distributed cloud platform.
  • Scripting: Shell.
  • Write clean, well-documented, and resilient code.
  • CentOS/ Windows system administration and performance tuning.
  • Web stack (IIS, Apache, Tomcat, and PHP-fpm).
  • DevOps Engineer implementing data solutions from scratch from Planning to production using terraform advance level automation. Using Azure CI/CD pipelines to run terraform workflows. Creating Templated reusable modular pipelines in Azure DevOps.
  • Kubernetes implement on-prime with high availability.

TalentPro India

Technical Support Engineer
02.2019 - 05.2019

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

ORIGIN ITFS

Technical Support Engineer
09.2015 - 01.2019

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

PCS Technology

Systems Engineer
01.2015 - 08.2015

Job overview

  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Delivered helpdesk service and support to customers.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Created flowcharts, diagrams and other documentation.
  • Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.

Precision Technologies & Engineering

System Engineer
06.2013 - 01.2015

Job overview

  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.

Accel Frontline Limited

Customer Support Engineer
05.2012 - 06.2013

Job overview

  • Answered incoming support inquiries via chat, phone and email.
  • Acted as liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
  • Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Merrill Technology Limited

Claims Associate
10.2011 - 01.2012

Job overview

Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.

Forte Solution Pvt Ltd

Document Specialist
02.2011 - 10.2011

Job overview

  • Streamlined workflow processes by collaborating with team members on effective document management strategies

Education

Anna Distance Education
Chennai

Master of Science
06.2013 - 08.2014

C Kandaswamy Naidu College For Men
Chennai

Bachelor of Science
06.2006 - 04.2009

ELM Fabricius Higher School
Chennai

HSC
06.2005 - 04.2006

ELM Fabricius Higher School
Chennai

SSLC
06.2003 - 04.2004

Skills

Hardware & Networking

System Administrator

IIS, Apache, Tomcat

Linux OS, Windows Server

DOMAIN, DHCP, Activity Directory,

Linux (LVM, SAMBA, NFS, Tragetcli

DevOps (Azure, AWS, Jenkins)

GitLab, GitHub, TeamCity

Semantic Version Controller in Branch Strategy

Terrafrom

Kubernetes (High Availability, HAProxy, Keepalive, Ingress, HAP, VAP, SVC) (On-Primes, AKS Kubernetes, AWS Kubernetes)

Azure & AWS Cloud

Certification

Azure DevOps Engineer - Professional

Timeline

Azure DevOps Engineer - Professional

05-2023

Lead Software Engineer

Expleo Group
05.2019 - Current

Technical Support Engineer

TalentPro India
02.2019 - 05.2019

Technical Support Engineer

ORIGIN ITFS
09.2015 - 01.2019

RHCE and RHSA 7

05-2015

Systems Engineer

PCS Technology
01.2015 - 08.2015

System Engineer

Precision Technologies & Engineering
06.2013 - 01.2015

Anna Distance Education

Master of Science
06.2013 - 08.2014

Hardware and Networking Certification CompTIA

01-2013

Customer Support Engineer

Accel Frontline Limited
05.2012 - 06.2013

Claims Associate

Merrill Technology Limited
10.2011 - 01.2012

Document Specialist

Forte Solution Pvt Ltd
02.2011 - 10.2011

C Kandaswamy Naidu College For Men

Bachelor of Science
06.2006 - 04.2009

ELM Fabricius Higher School

HSC
06.2005 - 04.2006

ELM Fabricius Higher School

SSLC
06.2003 - 04.2004
VIJAY DHANABALANLEAD SOFTWARE ENGINEER