VIJAY DHANABALAN

• Designed, coded, tested, debugged and documented programs using agile development practices.
• Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
• Led a team of software engineers to successfully complete projects within deadlines, ensuring high-quality end products.
• Conducted thorough code reviews to maintain consistency, readability, and adherence to best practices.
• Developing CI/CD roadmap and implementing to the project.
• Maintained Git workflow for version control (Source code management)
• Development and maintained automated CI/CD pipeline for code deployment.
• Built and deployed Docker containers for implementing microservice architecture from monolithic architecture.
• Play a significant role in establishing operational processes for a fast-growing distributed cloud platform.
• Scripting: Shell.
• Write clean, well-documented, and resilient code.
• CentOS/ Windows system administration and performance tuning.
• Web stack (IIS, Apache, Tomcat, and PHP-fpm).
• DevOps Engineer implementing data solutions from scratch from Planning to production using terraform advance level automation. Using Azure CI/CD pipelines to run terraform workflows. Creating Templated reusable modular pipelines in Azure DevOps.
• Kubernetes implement on-prime with high availability.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Provided guidance on installing and integrating new hardware components and software to remote clients.

• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Delivered helpdesk service and support to customers.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Created flowcharts, diagrams and other documentation.
• Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
• Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.

• Answered incoming support inquiries via chat, phone and email.
• Acted as liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.

Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.

• Streamlined workflow processes by collaborating with team members on effective document management strategies