Vijay Kumar
No.1/2234, Solai Amman Nagar, 8th Street, Redhills, Chennai
Summary
Fraud prevention analyst with over 7 years of banking experience in Identifying activity and patterns. An analytical thinker who works well under pressure with stringent time constraints by multiple tasking Result/action-oriented, achieving high quality within tight timeframes. and contribute effectively to the organization.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Citi Corp CSIPL
04.2019 - Current
- Dealing with fraudulent Credit card accounts which were opened without cardholder's knowledge and assist them in conducting a thorough investigation to resolve the dispute within the timelines & Calling third party banks for account verification.
- Investigating fraud charges disputed by card member and provide resolution within the Regz due date.
- Assisted the team in achieving the Quality metrics and reduced Internal and External errors by 40%.
Process Executive
Equiniti India
01.2018 - 12.2018
- Dealing with Deceased customer accounts and help their next of kin in transferring assets.
- Helping shareholders in choosing requested reinvestment plan and assist them in keying payments via cheque and Bank accounts.
- Awarded for achieving over 120% productivity in three consecutive months.
- Played an active role by giving training & assessment for the new hires.
Analyst
Royal Bank of Scotland
04.2015 - 03.2017
- Developed effective customer communication strategies to ensure compliance with KYC regulations
- Analyzed customer data and documents to identify potential risks and money laundering activities
- Collaborated with cross-functional teams to investigate and resolve potential compliance issues and analyzing customer data to identify trends and patterns in customer behavior.
- Awarded STAR OF THE MONTH in August and November 2015 for achieving highest productivity in the team.
Education
MBA - HR And Finance
Vel Tech
Chennai05.2015
Bachelor of Science - Computer Science
DG Vaishnav College
Chennai04.2013
Skills
- Leadership
- Customer Service
- Microsoft office
- Communication
- Problem Solving
- Trend Analysis
Accomplishments
- Engaged in Project Shesha to enhance customer services and timelines, and won Spot Ovation for the same.
- Won Citi Gratitude awards for being an extra miler in managing production and delivering excellence in Leadership activities.
Languages
English
Tamil
Timeline
Subject Matter Expert
Citi Corp CSIPL
04.2019 - Current
Process Executive
Equiniti India
01.2018 - 12.2018
Analyst
Royal Bank of Scotland
04.2015 - 03.2017
MBA - HR And Finance
Vel Tech
Bachelor of Science - Computer Science
DG Vaishnav College
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