Kriti Anand
Subject Matter Expert
Gurugram
Summary
A professional Subject Matter Expert with extensive experience in Customer Support, Escalation Management, Mentoring, Order Management, and Business Development. Expertise in with working with banking client and handling complex operations with precision. Passionate about working in a growth- oriented environment that fosters leadership and supports professional and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Cognizant
Bangalore
10.2021 - Current
- Collaborated with a leading banking client to provide exceptional customer support, and manage escalation.
- Mentored team members to improve operational efficiency and order management.
- Played a key role in business development by implementing effective strategies.
- Delivered a solution aligned with organizational goals, fostering a positive client experience.
Senior Financial Service Manager
ICICI PRUDENTIAL
Bangalore
10.2019 - 10.2021
- Manages a large cluster, collaborates with the objective to support and contribute to bank strategy.
- Communicated with stockholders or other investors to provide information or raise capital.
- Manage and meet performance targets for Average Handle Time, Client SLA, Quality, and Customer Satisfaction.
Associate
Wipro GE
Bangalore
06.2018 - 08.2018
- Organizational study of WIPRO GE and working with a company hierarchy and analyze market condition
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Facilitated successful completion of projects from concept to launch.
Education
MBA - Operations And Supply Chain Management
Ramaiah Institute of Management Studies
BangaloreBachelor of Commerce - Finance
Lucknow University
LucknowSkills
- MS Office
- Finance
- Leadership
- Communication
- AML/KYC
- Workflow Analysis
- Operational excellence
Certification
- Anti Money Laundering & Countering of Terrorist Financing.
- Executive Briefing: Artificial Intelligence (AI)+ ChatGPT.
- The Complete Digital Marketing course.
- Microsoft Excel
Accomplishments
Kaizen Activity: The program aims at training the specific people not only on the product, but also certain aspects of communication skills required for better delivery of the service to the end customers. Below highlights of the benefits to be expected from the activity:
- Enhanced CSAT (from current to 4.0 & above)
- Better service delivery
- Neo Banking
- Transaction Monitoring
- Focused quartile approach
Languages
- English
- Hindi
Timeline
Subject Matter Expert
Cognizant
10.2021 - Current
Senior Financial Service Manager
ICICI PRUDENTIAL
10.2019 - 10.2021
Associate
Wipro GE
06.2018 - 08.2018
MBA - Operations And Supply Chain Management
Ramaiah Institute of Management Studies
Bachelor of Commerce - Finance
Lucknow University
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