Vijay Kumar Mopuru
Chennai
Summary
Program and Operations Leader with 15 years of experience driving revenue growth, customer success, and business transformation across marketplace and subscription-based businesses. Delivered ₹500 Cr+ revenue impact, improved customer retention from 40% to 75%, and led cross-functional initiatives spanning Product, Sales, Marketing, and Operations. Expertise in program management, process optimization, stakeholder management, and scalable growth strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Revenue Operation Manager
Scimplify
Bangalore
08.2025 - Current
- Owned revenue operations across multiple business units, contributing ₹500 Cr+ in revenue while improving pipeline visibility and forecast accuracy.
- Led ML-driven lead management automation, streamlining lead capture, qualification, assignment, and CRM workflows.
- Redesigned lead qualification and routing frameworks, increasing lead-to-opportunity conversion by 87%.
- Established funnel governance, KPI frameworks, and executive dashboards to drive data-driven decision-making.
- Managed ABM programs for 50+ enterprise accounts across North America, driving pipeline growth and executive engagement.
- Implemented WBR and MBR mechanisms, improving performance visibility, accountability, and stakeholder alignment.
- Spearheaded the launch of a digital marketplace onboarding 2,400+ chemical manufacturers.
- Directed development of an innovation platform supporting 500+ R&D organizations, improving customer acquisition and engagement.
Senior Manager - Customer Success Operations
Sulekha.com New Media Pvt. Ltd.
Chennai
05.2024 - 08.2025
- Managed customer success operations for high-value subscription customers across multiple regions, focusing on customer retention, renewals, revenue expansion, and lifecycle optimization.
- Managed 200+ High-Segment (₹15L+) and Mid-Segment customer portfolios, driving renewals, retention, and revenue growth.
- Increased customer retention from 40% to 75% through targeted engagement strategies, customer health monitoring, and proactive account interventions.
- Generated ₹10 Cr+ in revenue through subscription expansion and customer re-engagement initiatives across Tier-2 and Tier-3 markets.
- Built CRM-based customer visibility frameworks, improving account health tracking, renewal forecasting, and retention outcomes.
- Led a team of 30 professionals across customer acquisition, retention, and engagement programs.
- Partnered with 6 regional business leaders to improve onboarding, renewal performance, and customer success metrics across multiple markets.
- Converted churn-risk accounts and customer escalations into premium subscription renewals, protecting revenue and improving customer satisfaction.
- Standardized customer success processes and SOPs, improving operational efficiency, service consistency, and team productivity.
- Developed cross-sell and upsell initiatives, generating ₹50L+ in incremental revenue from existing customers.
Co-founder
RYTHUDATHA Agri Startup
Andhra Pradesh
12.2021 - 05.2024
- Co-founded an Agritech startup focused on improving farmer income through mechanization, sustainable farming, and direct market access.
- Invested and deployed ₹1.2 Cr in farm mechanization infrastructure, reducing manual labor dependency and improving operational efficiency.
- Aggregated and managed 100+ acres of farmland, implementing sustainable millet cultivation practices.
- Established an FPO of 700+ farmers, driving technology adoption and improving farmer profitability by 2x while reducing labor costs by 70%.
- Built a direct-to-market supply chain connecting farmers with buyers, reducing intermediary costs and improving market access.
- Received the Best Young Farmer Award for contributions to sustainable agriculture and farmer empowerment.
CATALOG SPECIALIST II (L4)
Amazon Development Center India Pvt. Ltd.
Chennai
10.2019 - 11.2021
- Led a team of 15 associates managing EU Fresh, Food, and Fast retail operations; onboarded 27 programs and established SOPs, KPIs, and quality frameworks to standardize operations.
- Improved Buyability by 76% across EU5 marketplaces and unlocked $7M in trapped inventory through process improvements and scalable solutions.
- Drove automation and defect elimination initiatives, delivering savings of 11 HC through workflow optimization, tool enhancements, and vendor communication mechanisms.
- Implemented FMEA and risk mitigation frameworks across 27 programs, reducing operational risk from 67% to 0%.
Education
M.Tech - Power Electronics
JNTU
AnatapurB.Tech - Electrical & Electronics Engineering
JNTU
HyderabadSkills
- Program Management
- Customer Success Operations
- Revenue Operations
- Business Operations
- Process Improvement
- Operational Excellence
- Stakeholder Management
- Customer Retention
- Customer Lifecycle Management
- CRM Strategy
- GTM Strategy
- Business Transformation
- Process Automation
- Executive Reporting
- KPI Development
- Business Reviews (WBR/MBR)
- Cross-functional Leadership
- Escalation Management
- Account Management
- Marketplace Operations
Certification
- Completed Lean Six Sigma Green belt Certification.
- Completed 'Digital marketing' Certification from MSME institute, Chennai.
- Completed 'Import & Export' Certification from MSME institute, Chennai.
Rewards And Recognition
- Received 'Process Excellence & Impact' for the highest process automations.
- Received the Best Young Farmer Award for contributions to sustainable agriculture and farmer empowerment.
- Received 'Customer Delight Award' for fixing live broken variations and catalog issues.
- Received 'Above and Beyond' and 'First Among Equal' Awards for cross-functional support.
Timeline
Revenue Operation Manager
Scimplify
08.2025 - Current
Senior Manager - Customer Success Operations
Sulekha.com New Media Pvt. Ltd.
05.2024 - 08.2025
Co-founder
RYTHUDATHA Agri Startup
12.2021 - 05.2024
CATALOG SPECIALIST II (L4)
Amazon Development Center India Pvt. Ltd.
10.2019 - 11.2021
M.Tech - Power Electronics
JNTU
B.Tech - Electrical & Electronics Engineering
JNTU