Vijay Kumar Pandey
Gurgaon
Summary
Seasoned Executive Housekeeper with over 21 years of experience in luxury hospitality management, renowned for delivering exceptional guest satisfaction and maintaining the highest standards of cleanliness and organization. Adept at leading large housekeeping teams, streamlining operations, and implementing innovative practices to enhance efficiency and service quality. Proven track record in budget management, staff training, and adherence to safety and sanitation regulations. Skilled in fostering a positive and productive work environment, resulting in consistent excellence in housekeeping services and elevated guest experiences.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Assistant Vice President – Housekeeping
PVR INOX Limited
06.2025 - Current
- Spearingheading end-to-end housekeeping operations across all cinemas Pan India, ensuring adherence to brand standards, hygiene protocols, and guest experience benchmarks.
- Driving strategic initiatives to standardize SOPs, implement automation in reporting (MIS), and optimize resource utilization for operational efficiency.
- Leading a large, multi-location workforce – overseeing recruitment, training, performance management, and succession planning for housekeeping managers and teams.
- Collaborating with Engineering, Operations, and Customer Experience teams to ensure seamless facility upkeep and service delivery.
- Establishing cost-control frameworks for consumables, equipment, and vendor contracts, while ensuring sustainable and eco-friendly practices.
- Conducting quality audits & compliance checks, ensuring statutory and safety adherence across all cinemas.
- Developing data-driven insights and MIS reporting for leadership to track performance, guest feedback, and continuous improvement initiatives.
- Championing pest control and hygiene management as key verticals for guest
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
Executive Housekeeper
Crowne Plaza Greater Noida
06.2023 - 06.2025
- Worked with Crowne Plaza Greater Noida as Executive Housekeeper & Hotel Experience Champion - Handling Housekeeping, SPA & Laundry operation Since June 2023. (inventory of 398 Rooms & Large Convention Centre)
- Uniform – material procurement and stitching etc.
- SOP, Policy for the department, Job Description of each level HK team member
- Contract such as– outside cleaning, Pest Control, Horticulture, Glass cleaning, Florist etc.
- Helping Project with drawing & layout of the rooms, public areas, linen room, laundry, etc.
- Assisting in set up of the departments such as – Laundry, Uniform Room, Florist room, HK Desk & HK Linen room.
- Budgeting for financial year.
- Forecasting for monthly expenses.
- Implementing the simulation process for the hotel
- Responsible for yearly performance appraisal for the team member
Director Of services
The St. Regis Goa Resort
06.2022 - 05.2023
- Worked with The St. Regis Goa Resort as Director Of services handling Housekeeping & Laundry operation from June 2022 till May 28 2023. (inventory of 206 villas, the resort is spread across 49 acres)
- Uniform – material procurement and stitching etc.
- SOP, Policy for the department, Job Description of each level HK team member
- Contract such as – outside cleaning, Pest Control, Horticulture, Glass cleaning, Florist etc.
- Helping Project with drawing & layout of the rooms, public areas, linen room, laundry, etc.
- Assisting in set up of the departments such as – Laundry, Uniform Room, Florist room, HK Desk & HK Linen room.
- Budgeting for financial year.
- Forecasting for monthly expenses.
- Implementing the simulation process for the hotel
- Responsible for yearly performance appraisal for the team member
- Implementing Strategies and training to congruent team member in rebranding.
- Handling Project as interior in-charge.
Preopening Executive Housekeeper
Taj Resort & Convention Centre Goa
12.2019 - 05.2022
- Worked with Taj Resort & Convention Centre Goa as a Preopening Executive Housekeeper Handling Housekeeping & Spa operation from Dec 2019 till May 2022 (inventory of 299 Rooms. The Resort is spread across 18 acres).
- Conceptual planning of pre-opening housekeeping department in alignment to the Brand mission & vision Statement.
- SOP, Policy for the department, Job Description of each level HK team member
- Contract such as – outside cleaning, Pest Control, Horticulture, Glass cleaning, Florist etc.
- Helping Project with drawing & layout of the rooms, public areas, linen room, laundry, etc.
- Assisting in set up of the departments such as – Laundry, Uniform Room, Florist room, HK Desk & HK Linen room.
- Critical path for Housekeeping and front office.
- Budgeting for financial year.
- Forecasting for monthly expenses.
- Implementing the simulation process for the hotel
- Responsible for yearly performance appraisal for the team member
- Implementing Strategies and training to congruent team member in pre-opening.
- Handling Project as interior in-charge
- Implementing cleaning manual on new world housekeeping
- Uniform – material procurement and stitching etc.
Executive Housekeeper
Taj Hotel & Convention Centre Agra
12.2016 - 11.2019
Preopening Executive Housekeeper
Hilton Jaipur
07.2014 - 04.2016
Executive Housekeeper
Radisson Blu Plaza
03.2013 - 07.2014
Assistant Executive Housekeeper
Double Tree By Hilton
11.2011 - 10.2012
Assistant Housekeeping Manager
Hilton Chennai
05.2010 - 11.2011
Assistant Manager Housekeeping
Intercontinental Eros
07.2008 - 05.2010
Housekeeping Executive
Radisson MBD Noida
07.2005 - 03.2008
Education
Diploma - hotel management
Nips school of hotel management
Kolkata01.2004
Intermediate - undefined
Magadh University
01.1998
Matriculation - undefined
Mahesh high School
01.1996
Skills
Social skills and competences
Certification
Certified auditor of ISO14001 (environmental management programme) in INTERCONTINENTAL EROS, Nehru Place.
References
Rajat, Tuli, General Manager, 9818879369, Doubletree by Hilton Gurgaon
Accomplishments
- Successfully transition of first St Regis Resort in Goa
- Preopening Executive Housekeeper of Taj Resort & Convention Centre goa
- Part of Preopening team member for flagship hotel Hilton Jaipur, Hilton Chennai and Doubletree by Hilton Gurgaon
- Was promoted twice in a span of two years from Housekeeping Supervisor to an Executive and then to Assistant Manager in CARLSONGROUP OFHOTELS.
Awards
Selected in the best employee of the month category in the year 2005-2006 in Radisson MBD Hotel, Noida., Part of preopening team in Successfully opening of flagship hotel of Hilton brand.
INDUSTRIAL EXPOUSER
Operational Trainee, The Oberoi Grand, Kolkata
Timeline
Assistant Vice President – Housekeeping
PVR INOX Limited
06.2025 - Current
Executive Housekeeper
Crowne Plaza Greater Noida
06.2023 - 06.2025
Director Of services
The St. Regis Goa Resort
06.2022 - 05.2023
Preopening Executive Housekeeper
Taj Resort & Convention Centre Goa
12.2019 - 05.2022
Executive Housekeeper
Taj Hotel & Convention Centre Agra
12.2016 - 11.2019
Preopening Executive Housekeeper
Hilton Jaipur
07.2014 - 04.2016
Executive Housekeeper
Radisson Blu Plaza
03.2013 - 07.2014
Assistant Executive Housekeeper
Double Tree By Hilton
11.2011 - 10.2012
Assistant Housekeeping Manager
Hilton Chennai
05.2010 - 11.2011
Assistant Manager Housekeeping
Intercontinental Eros
07.2008 - 05.2010
Housekeeping Executive
Radisson MBD Noida
07.2005 - 03.2008
Intermediate - undefined
Magadh University
Matriculation - undefined
Mahesh high School
Diploma - hotel management
Nips school of hotel management