Vijay Kumar R
Bangalore
Summary
Experienced professional in operations management, adept at spearheading daily staff meetings to identify improvement strategies and discuss policy updates. Collaborated with senior management on operational issues and promotional initiatives, resulting in enhanced communication and successful implementation of business objectives. Developed and maintained performance metrics for comprehensive reporting, driving insights that contributed to management's strategic planning. Successfully elevated enrolment process efficiency and improved customer satisfaction through strategic client engagement and process optimization.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Operations
VEDANTU Innovations PVT LTD
Bangalore
08.2019 - 10.2024
- Spearheaded daily staff meetings to identify improvement strategies and discuss policy updates.
- Collaborated with General Manager on operational issues and promotional initiatives.
- Generated monthly operational reports for management review.
- Maintained performance metrics on a monthly, quarterly, and yearly basis.
- Provided insights on business growth to upper management.
- Elevated enrolment process efficiency from 70% to 99%, enabling same-day course purchases.
Customer Service Representative
Andromeda BPO Pvt Ltd
Bangalore
05.2013 - 08.2014
- Implemented strategies that enhanced customer satisfaction by addressing needs and resolving concerns.
- Proactively contacted customers post-sale to recommend additional service product purchases.
- Exceeded assigned targets, receiving management recognition for outstanding performance.
- Received numerous client satisfaction emails and earned Best Customer Support Award twice.
- Identified opportunities to streamline processes and improve service delivery.
MIS Executive
Athena Pvt Ltd
Bangalore
05.2013 - 08.2014
- Generated reports each month covering Performance data.
- Determined data retention parameters based on organizational requirements.
- Designing & Maintaining of Team Performance, Daily & Monthly Productivity Reports.
- Tracking sales Performance by AC to Regional head level.
- Worked as a Coordinator & revenue collector, where customers did not pay payments on time and used follow up & sending reminders through auto emails & Messages.
- Before handover Churn % was 15% to 20%, after that given 100% effort & reduced it has 2% to 3% and increased revenue as well as retained customers.
Education
SSLC -
Sri Kamala Nehru Makkala Mandira
Bangalore03.2013
Some College - Commerce
SGPTA COMP PU COLLEGE
BangaloreSkills
- Profitability and revenue generation
- Customer relationship management (CRM)
- Team building
- Client management
- Performance metrics
- Sales management
- Customer relationship management
- Tracking complaints
- Project management
- Relationship management
- Leadership skills
Timeline
Assistant Manager - Operations
VEDANTU Innovations PVT LTD
08.2019 - 10.2024
Customer Service Representative
Andromeda BPO Pvt Ltd
05.2013 - 08.2014
MIS Executive
Athena Pvt Ltd
05.2013 - 08.2014
SSLC -
Sri Kamala Nehru Makkala Mandira
Some College - Commerce
SGPTA COMP PU COLLEGE
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