VIJAY R
Chennai
Summary
Senior Relationship Manager with extensive experience in developing and maintaining high-value client relationships. Expertise in strategic planning, project management, and financial analysis, with a proven ability to address complex business challenges. Demonstrated success in establishing long-term partnerships that enhance growth and profitability. Creative professional promoting well-rounded skill set including skills and abilities. Experienced in launching great strategies to build opportunities.
Overview
20
20
years of professional experience
Work History
Sr. Relationship Manager
Matrimony. Com
Chennai
09.2022 - Current
- Trained and guided a team of 10 to consistently achieve targets and fulfill client requirements.
- Identified client needs and proposed tailored solutions that drove optimal outcomes.
- Delivered consultations to facilitate informed decision-making for clients.
- Executed up-selling and cross-selling strategies to enhance product adoption rates.
- Resolved client complaints efficiently to sustain high satisfaction levels.
- Achieved sales and revenue targets through strategic client engagement.
- Coordinated with Regional Manager on demo initiatives to improve conversion efforts.
Team Leader
Allset Business Solution (Airtel Partner)
Chennai
11.2019 - 08.2022
- Oversaw a team of 25 members, managing retention and collection processes across all buckets.
- Created an inspiring team environment fostering open communication and collaboration.
- Assigned visits to Relationship Managers for timely issue escalation.
- Delegated tasks effectively while establishing clear deadlines.
- Monitored daily operations, focusing on collection activities and customer issue resolution.
- Tracked team performance metrics and reported findings regularly.
- Conducted surveys with management to identify training needs based on evolving production processes.
- Maintained churn percentage below five percent in accordance with service level agreements.
- Organized client meetings to provide project updates.
Sr. Quality Analyst
Polaris Financial Technology
Chennai
01.2010 - 10.2019
- Monitored software performance to ensure optimal functionality and reliability.
- Maintained data confidentiality by eliminating all identified bugs.
- Reviewed quality specifications and technical design documents, delivering timely feedback.
- Created comprehensive test plans and cases to guide quality assurance efforts.
- Estimated, prioritized, and coordinated quality testing activities for efficiency.
- Tracked process updates to maintain accuracy and compliance.
- Prepared and disseminated weekly reports on scores and areas for improvement to Operations.
- Compiled and analyzed weekly and monthly performance metrics to assess quality.
Customer Support Executive
Pious Technologies (P) Ltd
Chennai
04.2005 - 12.2009
- Resolved customer complaints and addressed requests promptly.
- Evaluated call quality to ensure compliance with established standards.
- Compiled and reviewed weekly and monthly performance of TCO’s call quality metrics.
- Identified improvement areas and conducted targeted training sessions.
- Promoted high customer satisfaction through friendly and knowledgeable service.
- Performed troubleshooting on technical issues to facilitate swift resolutions.
- Developed effective solutions to mitigate customer complaints.
- Monitored customer satisfaction levels using surveys and feedback forms.
Education
M.B.A - Operation Management
BTech - Electrical and Electronics Engineering
BTTS - Bachelor of Tourism and Travel Studies
PGDFD - Post Graduate Diploma in Fashion Designing
Skills
- Client relationship management
- Sales strategy
- Product expertise
- Data analysis
- Customer assessment
- Team leadership
- Conflict resolution
- Performance tracking
- Problem solving
- Effective communication
- Team training
Disclaimer
I hereby declare that all the above-furnished information is correct and true to best of my knowledge.
Languages
- English
- French
- Tamil
- Telugu
Personal Information
- Passport Number: T8818975
- Date of Birth: 09/13/83
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Sr. Relationship Manager
Matrimony. Com
09.2022 - Current
Team Leader
Allset Business Solution (Airtel Partner)
11.2019 - 08.2022
Sr. Quality Analyst
Polaris Financial Technology
01.2010 - 10.2019
Customer Support Executive
Pious Technologies (P) Ltd
04.2005 - 12.2009
M.B.A - Operation Management
BTech - Electrical and Electronics Engineering
BTTS - Bachelor of Tourism and Travel Studies
PGDFD - Post Graduate Diploma in Fashion Designing
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