Vijay S
Bangalore
Summary
Expertise in Operation Analyst, Change management, Compliance, Stakeholder management and Customer care with proven ability to engage customer and stakeholders effectively
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Analyst
First Advantage
Bangalore
10.2025 - 03.2026
- Verify employee education and employment details through online research and direct communication with sources.
- Achieved daily target of verifying 60 employees in EMEA region.
- Utilized tools such as GCM and Siebel for efficient verification processes.
Change Manager
NETCONNECT
05.2022 - 11.2023
Change Manager
FUTURE FOCUS
07.2021 - 04.2022
- Verify the RFC, the change identified as Normal, Standard, Expedite and Emergency for approval
- Scheduling the activities after getting approval from client and internal team for various tower i.e. Network, SQL, Linux, Windows, DB2, Storage servers shared in Integrated Managed Service ( iMC )
- Actively engage with other stakeholders and team involved in service to ensure maximum adherence to agreed service metrics, aiming to improve service, end user satisfaction, bridging with cross function teams
- Weekly Host CAB meeting and review the changes with Clients.
- Auditing High, medium and low risk changes internally
- Documenting the changes post implementations over logs and ICD tools for future review.
- Supporting Operation Managers/ Project Managers/ DPM for smooth flow of change implementation.
- Adhere with Compliance team/Problem management Incident managementfor avoid unexpected Incidents
- Weekly presentation of data in the daily governance calls internally
- Monitor the execution of changes 24/7
- Timely update to client via email and closure of changes
Representative, Operations
Concentrix Daksh Limited,
Bengaluru
02.2020 - 10.2020
- Analyse and provide information regarding the customer queries
- Ability to provide the solution to customers that involves selling of product and services
- Troubleshooting using internal software related to slow internet
- Activation of TV channels, payment related to tv channels, internet activation
- FCR, AHT to be followed
- Flexible with rotational shift and provided Service in both Voice and Non-Voice
- Bengaluru - Advisor
Education
BBA -
Kristu Jayanti College
Bengaluru06-2019
PUC -
Indo Asian Academy
Bengaluru01-2015
SSLC -
Royale Concorde International School
Skills
- Business Analysis
- AML/KYC
- Tableau
- Excel
- Power BI
- Basic computer Knowledge
- Passion to learn new
- Stakeholder Management
- Time Management
- Team Player
- Adaptability
- Communication
- Presentation Skills
Certification
- Certified AML-KYC, Genpact Solution, Udemy
- Certified Tableau Desktop Specialist, Simplilearn
Disclaimer
I hereby certify that the above details given data are true and correct to best of my knowledge
Projects
Study on financial analysis and marketing
Languages
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Operations Analyst
First Advantage
10.2025 - 03.2026
Change Manager
NETCONNECT
05.2022 - 11.2023
Change Manager
FUTURE FOCUS
07.2021 - 04.2022
Representative, Operations
Concentrix Daksh Limited,
02.2020 - 10.2020
BBA -
Kristu Jayanti College
PUC -
Indo Asian Academy
SSLC -
Royale Concorde International School