Vijay Srivastava
Pune
Summary
Analytical and results-oriented Foreign Exchange & Remittance Operations Specialist with 10+ years of experience spanning forex operations, client relationship management, compliance, production support, and data analytics. Demonstrated expertise in RBI/AML/FEMA compliance, rate negotiation, remittance processing, and corporate forex solutions. Strong technical capabilities with hands-on experience in SQL, Power BI, and operational reporting. Recognized for improving system efficiency, ensuring regulatory adherence, and delivering exceptional client service within both financial and technical environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Software Engineer
Mozaiq Automation Pvt. Ltd.
Gurgaon
10.2021 - 10.2024
- Monitored and supported production systems to ensure high availability, performance, and data integrity.
- Designed and developed Power BI dashboards to track system health, incident trends, and operational KPIs.
- Created, optimized, and validated SQL queries for reporting, analysis, and issue resolution.
- Acted as the primary contact for incident management, coordinating actions across development and QA teams.
- Conducted root cause analysis to prevent recurring issues and enhance operational efficiency.
- Collaborated with clients to improve reporting accuracy, enhance business insights, and streamline production workflows.
Key Account Manager
FlyRemit Fxkart.com
Bangalore
06.2018 - 10.2021
- Managed large-scale PAN-India forex and remittance accounts, delivering customized solutions aligned with market trends and currency movements.
- Negotiated forex rates and facilitated new corporate account acquisitions to drive revenue growth.
- Ensured compliance with RBI, AML, and FEMA standards for all forex and remittance transactions.
- Increased client retention through proactive engagement and timely resolution of service issues.
Senior Inside Sales Executive
BookMyForex Pvt. Ltd.
Gurugram
08.2015 - 05.2017
- Supported end-to-end forex and remittance transactions including currency exchange, prepaid cards, and wire transfers.
- Coordinated with internal teams and partner banks to ensure seamless transaction execution.
- Advised customers on forex products while ensuring strict adherence to FEMA/RBI guidelines.
Senior Officer - Customer Service
Yes Bank Ltd.
Gurugram
12.2013 - 08.2015
- Handled customer inquiries related to forex, wire transfers, demand drafts, and related banking services.
- Delivered quick, accurate resolutions, ensuring high levels of customer satisfaction and operational compliance.
Global Sales & Support Executive
Simplilearn Solutions Pvt. Ltd.
Bangalore
12.2011 - 12.2013
- Managed customer engagement, renewals, and upgrades across global markets.
- Ensured timely communication, excellent service delivery, and strong customer retention rates.
Education
MBA - Marketing & Finance
ISME
Bengaluru06-2012
Bachelor of Computer Applications - Computer Applications Development
V.S. Institute of Computer Studies
Kanpur06-2010
Skills
- Forex and remittance operations
- AML, KYC, and FEMA compliance
- Market analysis and rate negotiation
- Client relationship management
- SQL querying and report optimization
- Power BI dashboard development
- Production support and system monitoring
- Process improvement and automation
Certification
- Certified Anti-Money Laundering Specialist - Udemy
- Advanced Digital Marketing Certification
- SQL Using AI - AI for Techies
- Power BI Course - Simplilearn
Timeline
Associate Software Engineer
Mozaiq Automation Pvt. Ltd.
10.2021 - 10.2024
Key Account Manager
FlyRemit Fxkart.com
06.2018 - 10.2021
Senior Inside Sales Executive
BookMyForex Pvt. Ltd.
08.2015 - 05.2017
Senior Officer - Customer Service
Yes Bank Ltd.
12.2013 - 08.2015
Global Sales & Support Executive
Simplilearn Solutions Pvt. Ltd.
12.2011 - 12.2013
MBA - Marketing & Finance
ISME
Bachelor of Computer Applications - Computer Applications Development
V.S. Institute of Computer Studies