Vijay T V
Bangalore
Summary
Results-driven Senior Business Analyst at Wolken Software with expertise in digital transformation and stakeholder management. Spearheaded ITSM implementations, enhancing service automation and user feedback accuracy. Proficient in SQL and Agile methodologies, I excel in developing technology roadmaps that align with organizational goals and drive measurable improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Wolken Software
Bangalore
04.2024 - Current
- Advising stakeholders on IT strategy and digital adoption, contributing to transformation roadmaps and technology selection.
- Leading workshops to gather business needs and design user-centric ITSM solutions.
- Supporting CIO initiatives to improve IT capabilities, governance, and service management workflows.
Business Analyst
Wolken Software
Bangalore
03.2021 - 03.2024
- Led enterprise ITSM implementations and integrated HR systems (Workday, LDAP) for improved service automation.
- Designed CSAT survey module, increasing response rates by 25% and enhancing user feedback accuracy.
- Conducted 200+ stakeholder workshops; facilitated training sessions to enable successful digital adoption.
- Developed SLA dashboards, improving adherence by 20%; reduced offboarding time by 30% through workflow redesign.
- Mentored junior staff, aligning skill development with organizational goals.
- Contributed to SaaS/cloud transitions and enterprise application lifecycle discussions.
Education
MBA - Marketing
RNSIT
Bangalore01.2021
Bachelor of Engineering - Mechanical
PESITM
Shimoga01.2019
Skills
- Digital Transformation Consulting
- ITSM/CSM Platforms
- ERP Exposure
- CRM Exposure
- Roadmap Development
- Technology Assessments
- Cloud Migration
- Stakeholder Management
- Target Operating Model Development
- SQL
- MySQL
- Excel Analytics
- PowerPoint
- Word
- Agile/Scrum Methodologies
- Business Intelligence
- UAT
- Requirements Gathering
Certification
- IBM Enterprise Design Thinking Practitioner, 2021
- SQL for Data Analytics & BI, Udemy, 2023
Awards
- Broadcom Star Award, ITSM Optimization, 2021
- Rising Star of the Year, Wolken Software, 2022
- Achieved 100% system uptime during ITSM migrations; automated workflows reduced manual effort by 25%
- Enhanced SLA metrics and service efficiency across cross-functional IT operations
Timeline
Senior Business Analyst
Wolken Software
04.2024 - Current
Business Analyst
Wolken Software
03.2021 - 03.2024
MBA - Marketing
RNSIT
Bachelor of Engineering - Mechanical
PESITM
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