Vijay Vikram
Thane
Summary
Seasoned Project Manager with 12 plus years experience in executing complex projects within diverse industries. Proven ability to drive teams towards achieving project goals while adhering to timelines and budgets. Demonstrated strengths include strategic planning, risk management, and stakeholder communication. Past work has resulted in successful project completion, improved efficiency, and significant cost savings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Mphasis
Mumbai
09.2021 - Current
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Expertise in Incident Management, Change Management,
- Implementing project plans and scope, and mapping requirements to provide appropriate IT solutions in compliance with proposed architecture and design requirements.
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
- Meeting SLA metrics for all severities; working on severity issues by analyzing improvement areas, and closely monitoring critical operational parameters through regular feedback and discussion sessions.
- Acting as an escalation gate, following a customer-centric approach to address or resolve customer issues or escalations, which resulted in achieving customer satisfaction.
- Optimized cost and improved efficiency by identifying service improvement opportunities.
- Directing small to large-scale 10 IT infrastructure projects from inception to delivery while focusing on given timelines, budget, quality, and maximizing customer satisfaction.
- Ensuring on-time billing and approval from the clients, while enabling documentation of scope changes and approval from clients with no additional cost.
- Supporting teams in defining the project scope, objectives, while ensuring resource availability and allocation.
- Managing a diverse team of 20 technical resources while reporting to the Delivery Project Executive.
Senior Consultant
Infosys
Pune
01.2021 - 08.2021
- Managed Cisco Unified Communications cloud deployments for enterprise clients in North America, Europe, and APAC.
- Led a global team of project managers and engineers, ensuring service excellence.
- Implemented Agile methodologies to streamline project execution and service management.
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
- Created reports, presentations and other documents to share findings with management team.
- Directed and coordinated work completed by junior consultants and other consultants.
- Project and resource management. Vendor management. Ensure the preparation and implementation of SLA and SOP for system support.
- Mitigated risk factors through careful analysis of financial and statistical data.
Project Manager, PMO
Wipro Technologies
Chennai
12.2015 - 01.2021
- Developed and maintained project governance frameworks to ensure alignment with organizational objectives.
- Led risk management initiatives, identifying potential project risks, and implementing mitigation strategies.
- Ensuring on-time billing and approval from the clients, while enabling documentation of scope changes and approval from clients with no additional cost.
- Developed and maintained project plans, schedules, budgets, resource plans and status reports.
- Assisted in the development of policies and procedures related to projects and programs.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
- Monitored customer satisfaction levels by collecting feedback from stakeholders through surveys or interviews.
- Submitted budget estimates, progress reports and cost tracking reports.
- Monitored compliance with organizational policies throughout the life cycle of a project or program.
- Organized and maintained documents, files and records.
- Assisted with the preparation of presentations for senior leadership teams regarding program and project updates, issues, risks and benefits realization plans.
- Developed training materials related to PMO processes and procedures.
Project Engineer
Wipro Technologies
Chennai
10.2012 - 10.2015
- Interacted with the users regarding technical issues, understanding the user problem, and fixing the issues.
- Creating UDP profiles for the users, fixing issues like incoming and outgoing calls.
- Configuring Jabber and RDP connections.
- Deployed new phone configuration, Jabber-related requests, voicemail extension mobility, and contact center requests.
- Worked with the Cisco Engineering TAC to fix the bugs and suggest new feature requests.
- Maintaining and troubleshooting Cisco Voice, IP telephony infrastructure, Cisco Call Managers, Cisco Telepresence, Cisco Voice Gateways, and Cisco Unity maintenance activities.
- Hands-on experience in troubleshooting Cisco Voice Network Infrastructure, Enterprise, and Cisco Call Manager.
- Troubleshooting the dial plan: route group, route list, route pattern. Troubleshooting Cisco Call Manager features and services.
Education
Master of Science - Software Engineering
Vellore Institute of Technologies (VIT)
Chennai09-2016
Bachelor of Science - Computer Applications Development
K.S.R College of Arts And Science
Namakkal04-2012
Skills
- Global project management (PMP Certified)
- Agile Methedologies
- Budgeting and cost control
- IT and Telecom Infrastructure Consulting
- Risk management
- Resource Allocation
- Process improvement and operational excellence
- Stakeholder communication
- Agile methodologies
- Technical documentation
- Vendor Management
- Project Delivery
- Change management and Change impact analysis
Tools
- JIRA
- ServiceNow
- MS Project
- Program Express
- SSMS
- Cisco Unified Communication
- Jabber
- UNIX
- Tectia
Certification
- Project Management Professional (PMP)®
- Google Project Management: Specialization
- ServiceNow administration
- Agile with Atlassian Jira
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Project Manager
Mphasis
09.2021 - Current
Senior Consultant
Infosys
01.2021 - 08.2021
Project Manager, PMO
Wipro Technologies
12.2015 - 01.2021
Project Engineer
Wipro Technologies
10.2012 - 10.2015
Master of Science - Software Engineering
Vellore Institute of Technologies (VIT)
Bachelor of Science - Computer Applications Development
K.S.R College of Arts And Science
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